Dakota Hospitality Limited (Dakota Hotels)
Location: Manchester, Lancashire, M1 2JL
Pay: £28,000.00 per year
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 11/04/2026
About this job
Job Ref: DAK1105
Branch: Dakota Manchester
Location: Dakota Manchester, Manchester
Salary/Benefits: Earnings are £34,927.20 per annum (inclusive of the anticipated tronc payment).
Contract type: Permanent
Hours: Full Time
Shift pattern: Usually shifts will be 06:30 - 15:00, working any 5 days out of 7
Hours per week: 35-40 hours per week
Posted date: 12/03/2026
Closing date: 14/04/2026
You will work within the F&B Team and report directly to the Bar & Grill Manager.
Responsibilities
* As the Head of Department for the Breakfast team and service, host and run breakfast and lunch service, ensuring the operation runs smoothly and guests have the best possible dining experience.
* Carry out managerial duties including writing breakfast rotas, holiday management, conducting job interviews, working closely with other departments, and delivering training.
* Work with the Breakfast Chef to provide feedback and suggestions on continuously improving the breakfast offering and service.
* Develop the breakfast team’s knowledge and provide on-the-job coaching; proactively implement procedures to continually improve the service.
* As the appointed Hotel Duty Manager each morning, coordinate communication between departments, report any absences, and lead the morning briefing.
* Manage guest feedback, resolve complaints, and maintain knowledge of guests.
* Lead the hotel through emergency evacuations and crisis situations, including acting as a first aider and lead fire warden.
* Lead the team to provide a consistently high level of guest service in line with service principles and values, ensuring guests receive special attention and recognition.
Applicant requirements
* A minimum of three years’ experience working in a restaurant environment and one year at supervisor level or above (required).
* Demonstrable ability to host and run a restaurant service (required).
* A minimum of 2 years’ experience working in a hotel environment (required).
* Experience as a hotel Duty Manager (preferable).
* Experience working in 4- and 5-star hotels (preferable).
* Strongly favoured training: Food Hygiene, Fire Safety, Personal Licence.
* Motivational leadership skills and a genuine desire to deliver training and coaching.
* Hands-on approach, flexible shifts, and presence during peak times.
* Ability to work at pace through service times and be proactive during your shift.
* Successful candidates should demonstrate having researched the Dakota brand and a genuine desire to be part of our team.
What we offer
* Financial: Discounts on stays and dining at Dakota; bonuses for referring a friend; additional holiday day on the first anniversary; meals on duty and uniforming.
* Wellbeing: Access to Employee Assistance Program with private mental health support, counselling, video GP consultations, and private prescription services; daily rewards; mental health champions;
* Career development: Accredited training; access to Learning Management System; annual appraisal or Personal Development Plan; opportunities for internal and external training, including potential in-house apprenticeships.
* Full terms on our benefits are described in the handbook.
About Dakota Hotels
K Dakota is a growing UK-based lifestyle brand, known for stylish hotels, brasserie Grills and upscale cocktail bars. Our story began with two boutique hotels near Edinburgh and Glasgow and has expanded to city centre locations in Glasgow, Leeds, Manchester, and Newcastle, with more in the pipeline. We are recognised for delivering attentive and genuine guest service and have been voted among The Caterer’s Top 15 Best Employers in Hospitality for five years running. We have been featured in The Sunday Times Top 10 Employers to Work For (2024) and awarded the Spotlight Award for Best Places to Work for LGBTQIA employees. We run award-winning internal training programmes and promote talent internally. Over 75% of our leaders have been promoted internally, with recognition in industry awards.
APPLY: Please send us your up-to-date CV. Our location is 29 Ducie St, Manchester M1 2JL, centrally located in the Piccadilly Basin and near Piccadilly Station.
We are home to 137 luxurious bedrooms, including 27 suites.
* the most in the city, a destination cocktail bar with champagne room, a brasserie-style grill with private dining rooms, and a spectacular terrace.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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