Handyman / Regional Maintenance Technician Permanent Based in Southwest London We are looking for a Handyman / Maintenance Technician to join our friendly and dynamic team here at Waterstones in Southwest London This is a varied role where you will be responsible for reporting, managing and overseeing all maintenance including plumbing, carpentry, painting and decorating and electrical work across our estate of book shops. You will have the support of the Area Maintenance Manager and approved sub-contractor list and a central head office team. You may have to work away from home on occasion with advance warning. Please note: You will need a full UK driving licence for this role. A van is supplied for your use. What you will be doing Maintenance for the bookshops looking after several stores across Southwest London. Work closely with shop teams to identify maintenance issues, log jobs with the Service Desk and Computer Aided Facilities Management (CAFM) system Complete monthly compliance Planned Preventative Maintenance (PPM) and reactive tasks based on competence and skillset, drawing on sub-contractor support where appropriate Ensure that all instructions and records are completed and returned to the Service Desk, and all Compliance Certificates returned to AMM / Site Logbook records are updated and maintained all in accordance with standard company practices. Manage a ‘live’ reactive job list for each store, ensuring all jobs are completed within agreed timescales Audit the stores on a regular basis to ensure all compliance testing and Planned Preventative Maintenance (PPM) visits are up to date, identifying any reactive tasks that need attending to. Ensure all maintenance consumables are available and arrange replenishment to ensure agreed stock levels are maintained Undertake on-site diagnostic analysis and report on what further resource may be required Carry out general maintenance, good housekeeping practices to ensure that the life expectancy of all installed equipment is maximised. Participate in Health & Safety Codes of safe working and other environmental issues to ensure total compliance with Waterstones Health, Safety and Environmental Policy. Report any omissions or risks that might compromise a safe working environment. Attend to all reasonable emergency call-out requests as speedily as possible and maintain good communications with the store and Service Desk with the progress of all outstanding works What we need from you Multi skilled technician with a broad skill base – including Plumbing, Carpentry, Painting and Decorating with a basic level of electrics Experience working on other Facilities Management contracts Previous experience working within a retail environment preferred and working around food areas Good working knowledge of H&S Pasma (Not essential as training will be provided) A good understand of building maintenance Reasonable level of IT knowledge, emails, excel, and word documents. Person Profile Ability to work independently and as part of a team Ability to explain complex issues and technical concepts to non-technical audiences Ability to problem solve – often thinking outside of the box to solve problems Calm and professional approach Friendly and approachable nature with great communication skills Good time management skills Ability to work from instruction and make decisions as needed with minimal supervision Why work for Waterstones Waterstones is the cornerstone of bookselling across the UK and Ireland. Joining Waterstones means being an active part in a success story that began in 1982, and books are as popular now as the day we started. Trading across the UK, Ireland and Europe, we are present in over 300 shopping locations, where Waterstones continues to thrive, each year actively pursuing a programme of new bookshop openings. Online at Waterstones, we meanwhile mirror the essence of our bookshops, further showcasing the unique enthusiasm and knowledge of our booksellers. If you have the relevant essential experience and you are interested, we would love to hear from you. Waterstones is committed to encouraging equity, diversity and inclusion in the workplace, and is dedicated toward eliminating unlawful discrimination. Our aim is to be truly representative of all sections of society and our customers, and for each employee to feel fully respected and to be able to give their best. Diversity Statement At Waterstones, we are committed to creating a workplace that is fair and inclusive to people from all backgrounds, perspectives and experiences, and we strive to promote an inclusive work culture. We are working hard to ensure our recruitment processes are free from bias, and our aim is to be truly representative of all sections of society and our customers, and for each employee to feel fully respected and able to give their best. Reasonable Adjustments We understand that some disabled applicants may, due to the nature of their disability, find some parts of the recruitment process challenging. If you need any reasonable adjustments during any part of the interview process, please make these known either to your interviewer or the person you liaise with when setting up your interview. REF-228 096