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Position: Temporary Collections Agent
Location: Based within the Altrincham area (Trafford)
Our client, a busy leading Finance Services company, is seeking a Temporary Collections Agent to join their existing collections team.
Your new role
As the Collections Agent, you will be assigned a portfolio of B2C customers and tasked with retrieving overdue payments by contacting customers via telephone and email, taking payments, and/or securing commitments to pay.
You will work with customers to identify if there are issues with payments, including future payments, negotiate payment methods, and at times arrange payment plans to ensure monies are paid and prevent future arrears.
This role involves working in a busy, fast-paced environment where you will make a high volume of calls and work towards KPIs.
Possessing an empathetic nature is key, along with a tenacious attitude to work collaboratively with customers.
Self-motivation and the ability to conduct calls professionally and personable are essential. Your previous collection skills will be valuable to ensure successful outcomes for all involved.
What you'll need to succeed
* Experience working in a fast-paced, high-volume B2C collections role is essential.
* Previous experience within a regulatory environment is required.
* Ability to commit to a temporary role.
* Fully office-based, close to public transportation links.
* Monday to Friday (1-hour lunch break).
What you'll get in return
* Immediate start.
* Competitive pay (£ - £) dependent on experience, paid weekly.
* Great team environment in a busy, friendly setting.
* Close to all public transportation routes.
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