Full time | Chosen Care Group Ltd | United Kingdom
Posted On 29/11/2023
Job Information
Health Care
City Ilford
State/Province Greater London
IG1 4PG
Job Description
REPORTS TO: Registered Manager and Operations & Compliance Manager
SUMMARY OF THE POST: Responsible for the facilitation and day-to-day supervision of the scheme. Deputising In the absence of other Extra Care Scheme Coordinators
DUTIES AND RESPONSIBILITIES:
* Reports to the Branch Registered Manager.
* Ensuring all staff working In the Extra Care Scheme know their roles and attendance requirements.
* To ensure that the company priority of a re a bling, outcome-focused ethos is always communicated.
* Ensure all support plans and risk assessments are person centred and reviewed regularly.
* Ensure all supervisions and spot checks are completed and up to date.
* Ensure rotas are covered and cover shifts if there is no other alternative.
* Participate in the On Call of the service, including holding a work phone.
* To provide 'hands-on' care and support as and when required
* Liaising with the Housing provider manager on site to ensure a coordinated approach is working for the customer.
* Communicating effectively Internally and externally in writing
* To ensure that all necessary computerised and manual records are up to date and compliant.
* Implementation of complaints procedure.
* Ongoing liaison with all clients, customers/ relatives, social workers, and any other
* Providing a range of operational, managerial, and administrative support for the development and ongoing existence of the Residents' Committee at the scheme.
* Preparation of regular company reports as needed.
* Ensure the training needs of all staff working in the scheme are communicated to the training team effectively.
* Ensuring to maintain the training Matrix, both E-learning and face-to-face.
* Ensuring all staff who are outstanding training or due to expire Is communicated to the training team and put onto the training diary.
* To undertake regular risk assessments, staff spot checks, and reviews with customers
* To attend relevant training as and when required
* To carry out assessment and re-assessment as and when required.
* Medication checking and carrying out MAR audit.
* Hold a monthly staff meeting
* Carry out competency assessment on the new care workers or as and when required.
* Carrying out activities and maintaining the activity folder with the evidence of activities being delivered.
* Ensuring Information Is up to date, maintaining Health and Safety records, and providing practical and emotional support to all staff and customers when required.
* Ensure all folders maintained in the office are up to date and compliant, i.e., complaint folder, incident forms, time sheets, etc.
* Assist In the recruitment process by conducting Initial inquiries, interviews, and gathering of documents, etc.
* Manage and assist the senior support workers with medication and medication returns
* Audits of Mar charts and Log sheets
* Assisting Employee with their Training, I.E., online courses and completion of the care certificate booklet.
* Assist the Training department in marking the Care Certificate Booklet and ensuring all pages are signed off correctly.
* Ensure all compliance spreadsheets are updated regularly and complaint, i.e., safeguarding spreadsheets, supervisions, spot checks, etc.
Requirements
PERSONAL ATTRIBUTES:
* Reliable and hard-working
* Flexible and good time management
* Ability to show warmth and compassion
* Ability to build and maintain rapport
* Ability to cope well under pressure
* Ability to cope with change in a fast-paced environment
QUALIFICATIONS:
* Knowledge of service provision in the care profession
* Effective In all forms of communication
* Experience working with a customer-focused business.
* To have or be working towards a diploma level in Health and Social Care or equivalent
* Experience working in a care or residential setting with a suitable length of experience and qualification.
* Completed the Care Certificate
KEY COMPETENCIES:
* To be able to plan, allocate, and evaluate the workload of all staff,
* To understand and implement legislation and regulations relevant to care and support staff and user groups.
* To be able to maintain and communicate administrative systems.
* To be able to select and effectively supervise all care staff working in sheltered accommodation.
* To be able to arrange the Implementation of induction and other relevant training programs and to identify and communicate ongoing training needs,
* To be able to establish and maintain effective positive working relationships,
* To be able to maintain good assessment and review procedures within a re a bling framework which becomes the foundation for appropriate care and support plans for all customers living In the Extra Care Scheme.
* To be able to ensure that appropriate kinds of re a bling interventions take place to meet the customer's needs and requirements,
* To liaise with other agencies Involved with the Extra Care Scheme and with the residents
* To ensure the provision of integrated services.
* To have a good working knowledge of Health and Safety and confident In Its communication
Why Join us:
* Comprehensive induction and ongoing training and development and support.
* Value added perk
* 45p per mile
* Free DBS
* Immediate start with experience and valid DBS
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