Job Description Job description – People Operations Specialist Department: People Location/Branch: Cape Town, South Africa Position reports to: Head of People Operations Position is responsible for: none. Hours: Monday – Friday, 40 hours per week, 9am – 6pm ICG is a global provider of medical staffing to the public and private sector internationally. This will be a hands-on role supporting the HR team in all HR activity for South Africa. Working for the Head of People Operations, and as part of the wider Global HR team, you will have a varied role which incorporates the whole employee lifecycle (post offer), supporting all HR administration, payroll and onboarding through to end of employment. It is essential you are a strong communicator with an excellent ability to build good and trusting working relationships. Key responsibilities Working with the talent acquisition team, create offers and contracts of employment and contracts, ensuring compliance regarding right to work documentation. Working with Head of People Operations to support the new starter process, onboarding needs, joining forms and performance management. Support with the administration of employee relations for the People Partnering team to include pulling together evidence, documentation and letters as needed. Advising employees/managers on their queries about holiday, sickness and other types of absence Coordination of sickness and lateness processes and reporting. Supporting with the new starter CTC master and monthly attendance reporting, with analysis on weekly basis. HR Administration for employee annual leave, promotions and change documents. Build and maintain good relationships with all stakeholders and hold a position of confidentiality and trust across the organization. Support of the monthly PDP process. Follow and champion HR administration processes and policies always looking to make efficiencies where possible. Coordination for the Group Medical Insurance and managing the queries of employees. Follow ups and updates for the probation completion process Preparation of PIP, lateness and absenteeism reports every month. Timely updating of Employee files to include leave, changes, document uploads and updates in CezanneHR and our core HR files on daily basis. Working as 1 st line support answering emails within our HR Support inbox Support the wider People Operations team. Manage the payroll administration process. Any/all other tasks required by your manager/team. Skills needed: Essential: 2-5 years HR experience. Previous experience working in a fast-paced environment/HR department and HR Operations. Excellent communication skills and stakeholder management. Experience using Basic Excel and MS Office. Desirable: Exposure and understanding of HR Software and process. Previous experience administering payroll, HR Operations, and documentation. Organized and methodical approach.