Overview
The Humbleyard Practice is seeking a capable and highly motivated leader to manage prescribing & dispensing operations. This role suits someone with a medicines management background and proven leadership to help the Practice meet its mission of sustained delivery of high-quality primary healthcare.
Candidates will embrace our core values of compassion & kindness, professionalism, growth, candour, and promoting an uplifting work environment.
The Candidate
Applicants should have a background and qualifications related to medicine management and evidence of continual professional development. A pharmacy technician qualification and experience would be beneficial but not essential. This role is suited for someone to grow their capability within the primary care setting. An empathetic leadership style is required to ensure our dispensing and prescribing teams work at best ability, efficiently, and that quality and performance objectives are met. Please refer to attached job description and person specification.
Recruitment process
The closing date for applications is 27 February but may close earlier if sufficient applications are received.
Main duties
The Prescribing & Dispensing Operations Manager will lead the practice\'s medicines management, prescribing quality, and dispensary operations to ensure safe, efficient, cost-effective, and patient-centred service delivery. This role is ideal for an experienced manager with expertise in prescribing optimisation, dispensary management (community or GP), and NHS medicines quality schemes. The postholder will support the Business Manager to drive strategic and operational objectives, including:
* Improving dispensing profitability and operational efficiency
* Delivering against Norfolk's Prescribing Quality Scheme (PQS) and other income-generating programmes
* Optimising repeat prescribing workflows, medicines reviews, and long-term condition management support
* Ensuring compliance with CQC standards related to medicines management
* Providing specialist input to the wider practice management team (HR, premises, IT and governance)
About Us
We are a large, semi-rural, dispensing, research and GP training Practice operating over three surgery sites just to the southwest of the city of Norwich. We have a fast-growing list size of over 22,300 patients and we are part of the Ketts Oak Primary Care Network. The Practice is growing rapidly with a new large medical centre on the planning horizon. Potential candidates are encouraged to contact the Business Manager, Chris Stace, to discuss the role further.
Job details
Date posted: 22 January 2026
Pay: Competitive, dependent on NHS Band 7
Contract: Fixed term
Duration: 1 year
Working pattern: Full-time, Part-time, Compressed hours
Location: Cantley Lane, Cringleford, Norwich, NR4 6TA; The Humbleyard Practice, Great Melton Road, Hethersett, Norwich, NR9 3AB; The Common, Mulbarton, Norwich, NR14 8JG
Job Description / Responsibilities
Hours: Full-time (30 to 37.5 hours per week). Location: Large Dispensing GP Practice (22,300 patients). Reports to: Business Manager / GP Partners. Direct Reports: Dispensary Supervisors/Dispensers (x6 staff), Medicines Management Support Roles. One Year Fixed Term Contract extendable based on mutual assessment. Salary: Competitive, dependent on NHS Band 7.
* Job Purpose: The Prescribing & Dispensing Operations Manager will lead the practice\'s medicines management, prescribing quality, and dispensary operations to ensure safe, efficient, cost-effective, and patient-centred service delivery.
* Strategic Leadership in Prescribing & Medicines Optimisation
* Lead the practice\'s prescribing quality agenda, ensuring rational, safe, and cost-effective prescribing across all clinicians.
* Maximise income and performance against the Norfolk PQS, ICB medicines initiatives, and other frameworks.
* Analyse ePACT2, OpenPrescribing, ICB dashboards, and practice audits to identify trends and opportunities.
* Work collaboratively with GPs, pharmacists, pharmacy technicians, nurses, and the ICB Medicines Management Team.
* Implement proactive LTC/prescribing projects to reduce cost, waste, and clinical risk.
* Dispensary & Medicines Supply Operations: lead dispensary processes, line-manage six staff, oversee stock control, contracts, endorsements, and profitability, ensure DSQS, CQC and NHS standards.
* Repeat Prescribing, Medicines Safety & Patient Support: oversee end-to-end repeat prescribing, improve patient experience, support chronic disease management, lead audits and improvement plans.
* Data, Reporting & Financial Performance: track income, spend, rebates, PQS performance; produce KPI dashboards; support budgeting.
* Governance, CQC & Compliance: act as medicines management lead for compliance; maintain SOPs; readiness for inspections.
* Wider Management Team Support: provide specialist advice to HR, premises, IT, finance, clinical ops; deputise for Business Manager as needed.
Person Specification
Essential: Qualifications & Professional Background: Significant experience in medicines optimisation, dispensary management or pharmacy operations; NHS primary care experience; knowledge of repeat prescribing, governance; leadership experience.
Desirable: Pharmacy technician qualification or GP practice dispensing experience; familiarity with Norfolk ICB PQS; knowledge of EMIS / SystmOne, ePACT2, OpenPrescribing.
* Excellent analytical skills
* Strong communication and influencing skills
* Ability to lead change and manage multiple projects
* High accuracy, attention to detail, understanding of clinical risk
* Ability to build relationships with ICB MMT and PCN teams
* Financial acumen
Skills & Personal Attributes
* Analytical, data-driven with ability to translate to improvements
* Good communication and collaboration
* Leadership, change management
* Professional and patient-focused
Additional Information
Full training in local systems; opportunities for CPD including leadership and pharmacy-related training. Role may evolve with new services and PCN arrangements.
Disclosure
DBS check: This post is subject to the Rehabilitation of Offenders Act; disclosure required.
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