Overview
Senior Document Production Associate (German speaking)
Salary: £45,000 per annum, plus company benefits
Location: Leeds, LS10 1AB
Contract: Full Time, Permanent
Shifts: 40 hours per week, Monday to Friday, 14.00 to 23.00 with a 60 minute unpaid lunch break
Work model: Hybrid after training
Williams Lea seeks a German Speaking Senior Document Production Associate to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Senior Document Production Associate is responsible for providing word processing and document production services to clients. This experienced position focuses on delivering exceptional customer service by ensuring timely and accurate document production. The role requires expertise in handling tasks such as editing, conversions, formatting, creation, comparisons, and more, based on client requests. The position requires proficiency in document production software applications, along with speed and accuracy in a high-volume, high-pressure environment. The Senior Document Production Associate is also responsible for troubleshooting software/hardware issues and providing instruction/training to other team members. This role oversees the day-to-day production of work for a specific shift or site.
Key responsibilities
* Produce and amend correspondence, documents, reports, deeds, and attachments from various sources, ensuring alignment with in-house style and client-specific systems/procedures.
* Process dictation files, video, and audio transcription using foot pedals or AI transcription tools.
* Create and modify PowerPoint presentations, organizational charts, mail merges, Excel spreadsheets, and graphs/diagrams.
* Conduct quality checks to ensure documents are accurate, align with the house style, and that relevant attachments are highlighted to personal assistants.
* Liaise with fee earners, team leaders, and secretaries/assistants as appropriate to provide updates on the progress of document production.
* Use appropriate logs and tracking software.
* Intake work requests from clients, clarify job instructions, and negotiate deadlines with requesters.
* Thoroughly assess job requests and ensure the appropriate completion of tasks.
* Prioritize work requests across the team and coordinate multiple projects according to established guidelines.
* Perform document production tasks, including proofreading, intake, and workflow coordination, as needed.
* Use established procedures, standards, and formats to edit, proof, convert, create, transcribe, or complete document production requests to meet client satisfaction.
* Participate in the training of new staff and the ongoing development of current staff as appropriate.
* Support the management team with the compilation of monthly reporting.
* Meet contracted deadlines for service delivery to clients.
Personal attributes / Qualifications
* A minimum of 3-5 years of document production experience, preferably in a legal, banking, or large corporate environment.
* High proficiency in technical tools, particularly Microsoft Word, PowerPoint, and Excel.
* Strong keyboarding and typing abilities.
* Strong attention to detail and the ability to manage multiple projects simultaneously.
* Ability to meet deadlines.
* Ability to handle sensitive and/or confidential documents.
* Experienced in leading a team and working under pressure.
* Highly organized, flexible, and proactive with a positive, solutions-oriented attitude.
* Strong problem-solving skills and the ability to perform well under pressure.
* Ability to troubleshoot more complex tasks, equipment, or software concerns independently and escalate when needed.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
* 25 days holiday, plus bank holidays (pro-rata for part time roles)
* Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
* Life Assurance
* Private Medical Insurance
* Dental Insurance
* Health Assessments
* Cycle-to-work scheme
* Discounted gym memberships
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
How to apply
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
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