Overview
Corporate Administrator - 12 Months Fixed Term. Based in Sutton, England, United Kingdom.
What you will do
* Support the Business Development Team by providing administrative support to our growing corporate customer base.
* Work closely with ERC to support faults and escalate if required to aid resolution.
* Coordinate corporate clients data cleansing in line with TSA standards.
* Send daily email messages to scheme managers (Mon to Fri).
* Coordinate data with Finance to ensure the Corporate Customer is invoiced correctly.
* Work with relevant departments to ensure complaints SLAs are met.
* Identify improvements to streamline processes and increase efficiency.
* Produce statistical information and reports as requested.
* Handle telephone calls and provide accurate, courteous advice and assistance to corporate customers.
* Manage mailboxes to deliver high-standard customer service by promptly answering emails and responses.
* Ensure precise information is recorded within Taking Care ERC platforms.
* Monitor High Intensity Callers to aid appropriate support for the service user.
* Process corporate customers’ referrals, faults, and collections.
* Support onboarding of new customers if required and assist with other administration duties as needed.
What we are looking for
* Proven experience of providing high-quality administrative support (essential).
* Previous experience in a TEC environment.
* Knowledge and experience of working in a team.
* Effective and clear communication skills; both written and oral.
* Able to deliver and complete tasks within deadlines and to a high standard.
* Excellent organisational skills with the ability to focus and prioritise tasks.
* Experience of organising and coordinating documents and reports.
Additional requirements: An Enhanced DBS Check Will Be Required.
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Human Resources
Hours: 35 hours a week - Monday to Friday on a rota basis.
Salary: £26,466.68 p.a. plus £2,602.60 location allowance.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as soon as possible.
Location
Sutton, England, United Kingdom
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