Operations Manager | Letchworth | Permanent Shifts: Monday to Friday, 40 hours Salary: £34,380 - £36,000( Depending on experience) Benefits and perks: An impressive holiday allowance that rises in line with your years of service. Additional day off for your birthday so you can celebrate in style. Death in Service allowance to ensure your loved ones are provided for in the event of tragedy. Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave. Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school. Look after your wellbeing with access to a health and wellness program. Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards. Our ride to work scheme means you can keep fit while saving money – what’s not to like?! Travel for cheaper with interest free season ticket loans (available after a years’ service) CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already. Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before! Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day. This is where you come in! CitySprint have an exciting opportunity for a Operations Manager in Letchworth to support with the management and delivery of the commercial growth objectives across our business. You will be responsible for managing all day to day courier resources to maximise efficiencies across the network adhering to customer SLA’s and Health and Safety parameters. Support the Service Centre Manager to create a KPI driven environment based on service and revenue. The main responsibilities within the Operations Manager role are: A successful Operations Manager manages the day-to-day resources within the Service Centre, supporting the Service Centre Manager to positively contribute to the success of the Service Centre through managing and optimising all resources Manage stakeholder relationships to ensure that CitySprint retains a positive commercial reputation. Actively manage, support and develop a team of Operations Controllers/ Coordinators to achieve the collective Service Centre success via regular 121’s and objective and performance reviews. Ensures all in-house systems are updated accurately and in a timely manner e.g. CityTrak, X-Despatch 3, Salesforce Monitors the operational costs and allocation of resources to ensure optimisation of revenue and profit, and proactively seeks to identify new opportunities for maximisation Direct communications always relating to designated courier workload courteously and efficiently Proactively support growth through liaising with Account Management and Sales teams whilst implementing new business. Skills needed for an Operations manager: Full understanding of Service Centre operational processes A good Working knowledge of systems including CityTrak and X-Despatch 3 Ability to proactively advise clients and colleagues of business-critical information and updates Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment A clear understanding of commercial targets and performance Ability to deputize for the Service Centre Manager as required Demonstrates a strong customer orientation and builds successful/strong customer relationships to maintain retention Understands Service Centre KPI’s & SLA’s and how to positively influence success If the Operations Manager role sounds perfect for you, we really want to hear from you! The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.