To ensure the efficient operation of the hotel and all departments on a day‑to‑day basis and ensuring delivery in the highest standard of customer service. The duty manager is required to be capable of handling any situation in a professional manner in a fast‑paced environment and lead the team efficiently.
Key Duties and Responsibilities
* Arrive at work at the appropriate time in the correct uniform and in line with company grooming policy and standards.
* On arrival to duty liaise with the manager on the prior shift and also at the end of shift conduct handover to the manager following on duty.
* Liaise with the General Manager on the day‑to‑day running of the hotel.
* Offer help, support and supervision skills to each department (F&B, reception, accommodation, etc.) applying a proactive approach.
* Communicate the hotel's services to guests such as opening hours of Bar and Restaurant, offering internet access, assistance with luggage, etc. during check‑in and throughout guests' stay.
* Carry out shifts within hotel departments as required.
* Assume responsibility in conjunction with relevant heads of department for your assigned duties, ensuring the smooth running of all departments to the highest standards of customer care with ongoing training to be implemented.
* In conjunction with management colleagues monitor department staffing, ensuring adequate levels are met in line with budgets and service standards.
* Assist in weekly stock counts in the following departments: laundry, alcohol, food, cutlery/crockery as assigned by the General Manager.
* Deal on a shift basis with customer complaints in a professional and courteous manner.
* Attend meetings and training sessions as required.
* Comply with company regulations regarding fire, health and safety, hygiene and security, including routine fire walks and security checks in accordance with company policy.
* Ensure all cash handling procedures are adhered to.
* Occasionally be required to carry out duties in other areas of the hotel; comply with any reasonable request made by management.
* Ensure HACCP & systems in place are completed on your shift.
* Ensure all company procedures and policies are complied with.
Seniority Level
* Mid‑Senior level
Employment Type
* Part‑time
Job Function
* Management and Manufacturing
Industry
* Hospitality
Location
Glasgow, Scotland, United Kingdom
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