If you have 1 year's experience and are extremely customer focused, this superb, well established and growing business have a great opportunity. This role also pays 10% bonus of basic salary per year. They are recruiting for a support Administrator to join their friendly, professional sales team. You will also need to be highly organised, able to multi task, have great attention to detail and able to work within a fast paced environment. Good Microsoft Office skills are a must for this position, if you have SAP and CRM experience this would be an advantage though is not essential. This organisation offers a great working environment, career development opportunities, and a collaborative team culture.They also offer 10% bonus of annual salary. Responsibilities include: Processing customer orders Respond to customer email enquiries Answer incoming telephone calls Manage assigned accounts (approx. 20 to 30) Check EDI system daily for orders Book in customer order deliveries Deal with customer queries and liaise with carriers Monitor anycourier discrepancies and process claims Processing Sales Managers FOC issues/Sales Processing quotation requests via email or web Raising credit notes Checking invoices Other duties include processing proforma orders, taking credit card payments, checking invoices and covering customer accounts for holiday cover. Personal Requirements: Minimum of 1 year’s administrative experience Be highly customer focused attitude Have excellent written and verbal communication Have accuracy and attention to detail, particularly data input, creating and maintaining records Possess strong organizational skills with the ability to juggle multiple tasks in a fast-paced environment Be a strong team player, keen to develop the role and take on additional responsibilities as time and experience allows Be proficient in Microsoft Office software, including outlook, excel and word Ideally SAP & CRM experience would be an advantage however training would be provided Package & Benefits: Hours are 09.00 to 17.15 Monday to Thursday and 09.00 to 16.00 on Friday Holidays start at 25 days per annum, with an additional 3 days at Christmas Bonus scheme: target just over 10% of salary Pension scheme & private medical insurance This is a full time, office-based role in Shepperton. This is NOT a working from home role.