JOB SUMMARY - ASSISTANT MANAGER
After a cafe refurbishment and extension of our kitchen space, our small, but very busy high-street cafe is ready for the summer. We're extended our menu, expanding our kitchen team and as a result, we're very excited to have a vacancy for an Assistant Manager, with immediate effect.
As Yorks Café Assistant Manager, you are responsible for leading your team to consistently deliver incredible customer experiences and assisting your Manager with the day to day tasks to make this a reality. You will do this by taking on board and enacting your Manager's systems and ensuring you are a cohesive unit when managing your team.
After 5 years on Stratford Upon Avon high street, Yorks is a vibrant yet super-accessible café space “owned” by our customers. Our soul is rooted in coffee and globally inspired all-day-brunch. We aim to create a future where Yorks’ legacy is one that has a lasting positive impact on the people we serve and the environment in which we live. As Assistant Manager, you'll have the opportunity to learn our processes and work in a cafe who's food is made from scratch with a variety of techniques, giving you opportunity to further your craft.
JOB DESCRIPTION / ASSISTANT MANAGER
* Customer Experience Management: Ensure Yorks is the best part of people’s day, by consistently giving every customer an uplifting and memorable experience creating long-term brand loyalty.
* Cafe Presentation & Customer Environment: To ensure your cafe always looks immaculately clean, beautiful and is maintained in a tidy and safe manner.
* Selling & Commercial Management: To ensure you and your team know your targets and are ready to advise customers through expert product knowledge.
* Promotions, Social Media & Customer Communications: To ensure your cafe has constant, relevant, timely and on- brand promotions and dialogue with customers.
* People Management & Development: To ensure your team is ready and equipped with the skills to deliver on cafe targets and create and uplifting and memorable customer experience.
* Food & Drink Service Standards Management: To ensure all food and drink served is of an outstanding quality and is presented to Yorks costs and standards.
* Stock & Wastage Management: To ensure your cafe achieves its sales and stock wastage target through smart management of ingredients and perishable stock.
* Admin & Legal Compliance: Ensure food hygiene processes are implemented and followed, and ensure your cafe operates in a secure way and within the business's legal obligations.
OUR BRAND, MISSION & VALUES
Reason we Exist
Our collective job as a team and reason we exist as a business is to be the best part of peoples’ day.
Whether a memory with friends and family or a moment of escapism and relief; through the power of food, drink, and positivity, we make people feel good.
Our Mission
To make positive local change for global good. Through engagement with our teams, customers, suppliers and the communities where our cafes and restaurants are located, we will make incremental positive change to our environment, our communities and the health and wellbeing of all people we come into contact with.
Our Values
1) Be the best, create the best; We achieve great things by asking "is that the best?" as a benchmark in everything we do and every experience we create.
2) Kindness and celebration of diversity; We celebrate people's differences through kindness and understanding. We always seek to be kind as we can never fully know the back-story of our colleagues or customers' journeys.
3) Be humble and willing to improve; None of us know all the answers, but through humility and willingness we can always improve.
4) Accountable to our environment and those less fortunate; Our legacy will be measured not by financial success, but by the positive impact we leave behind and impact we've had on others.
5) Use the "power of everyone"; Greatness can be achieved through the collective intelligence, energy and contributions of all of our colleagues.
JOIN US
If you share our vision of creating a vibrant yet super-accessible café space, apply now and become a key player in spreading the Yorks Cafe ethos throughout Stratford.
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