Sports Assistant - Epsom, Surrey Job Type: Full Time - 40 hours per week The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests. Benefits: Free meals on duty Paid birthday day off Generous pension Free onsite parking at Woodcote Park clubhouse Free shuttle bus from Epsom station Perkbox discount scheme European RAC cover Interest-free season ticket loan Employer-paid health cash plan 24/7 Employee Assistance Programme Staff parties Purpose of the role: The Royal Automobile Club are currently seeking a Sports Assistant to join the team looking after the Sports and Wellbeing facility in our Woodcote Park clubhouse. Offering a variety of sports including swimming, tennis, squash, gym and studio classes. This is a role that requires delivering exceptional customer service to our members at all times. The role is 40 hours per week over 5 days - Monday to Sunday. Responsibilities: Supervise and ensure high standards of service by the poolside and public areas Maintaining a safe pool environment through excellent lifeguard practices. Assist with the operational roles around the facilities Engage in polite professional conversations with members and guests, using the members name and title as appropriate at every opportunity Ensuring all public areas are maintained and cleaned at all times Providing a friendly professional service to all members and guests to create a warm and welcoming atmosphere Keep up to date with all sports and wellness services, current promotions and new products to recommend to our members and guests Ensure compliance with the rules of the Clubhouses Health and Safety Policy Provide assistance at the sports reception and other staff needs. About you: Valid full UK drivers licence Hold a National Pool Lifeguard qualification (NPLQ) Proven and demonstrable excellent customer service experience Be approachable and confident Take great pride in your work and team Have good communication skills Club Values: HEARTS Heritage - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club Excellence - Excellence is not an achievement; it is something we strive for every day. Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism. Respect - Showing consideration and understanding to our members and colleagues. Trust – Acting with fairness, honesty and integrity. Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation. Please visit our website for more information about our Club Vision and Values. What to expect: All applications will be reviewed Immediate interview dates available The full job description available prior to interview