After a period of growth, Acorn are currently looking for a talented Customer Collections Manager to join their team. The Collections team are responsible for collecting customer payments, administering payment systems and helping our customers that are not able to meet the financial obligations of their agreements with us. We always put customer needs first, balancing this with the business requirements, as well as recognising any vulnerabilities. The Collections team are part of the wider Finance Operations department and collaborate closely with teams such as Customer Services and Compliance to provide an excellent service to our customers whilst ensuring that we operate in accordance with our regulated environment.
Role: Customer Collections Manager
Location: Liverpool City Centre
Hours: Monday to Friday, 9am to 5:30pm
Salary: up to £40,000 DOE
What we’re looking for:
1. Day-to-day management of the Specialist Payments, Credit Control Admin, Legacy Systems and Carrot FinOps team leaders
2. driving good customer outcomes and continual improvement within the team, keeping our processes and policies up to date and in step with any changes
3. Develop and coach colleagues to deliver good customer outcomes in line with Consumer Duty; keeping up to speed with regulatory developments and requirements and rolling these out to the team an...