Main area Administrative Grade Band 3 Contract Permanent: Monday to Friday 9am to 5pm Hours Full time - 37.5 hours per week (Monday to Friday 9am to 5pm) Job ref 387-SPS1929-CCC
Site Myrtle Road Administration Offices Town Bristol Salary £24,937 - £26,598 pa Salary period Yearly Closing 05/02/2026 23:59
As an organisation we recognise the value of a healthy work‑life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under‑represented within the Trust.
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Job overview
The role is part of a team which provides an efficient and effective patient‑focused secretarial service for the Consultants and multi‑disciplinary teams.
Key tasks will include formatting of clinic letters, managing the Medical Secretary in‑box and responding to e‑mail queries, taking phone calls.
you will also be a point of contact for queries from patients, relatives and other professionals and will be a key part of the team, driving forward service improvement and patient focussed care. You will work closely with the other admin teams within BHOC, helping to ensure that patients have outpatient and treatment appointments provided.
The team works flexibility and there will likely be occasions where you are required to work in other departments within the Centre. Once training is completed and staff have been signed off as competent, home working is an option (although on‑site working is still required).
Main duties of the job
Communication:
* To liaise with and act as a point of contact for clinical and non‑clinical staff via telephone and email
* Act as a point of contact for patients, relatives, and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations.
* Returning calls promptly and keeping callers updated with information in an effective and efficient way.
* Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
* To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Skills and Abilities
* Effective and Polite manner when dealing with people both face to face and on the phone
* Able to work under pressure and meet deadlines whislt maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work on your own using your own initiative, if required
* Confidence to handle difficult conversations with patients, relatives and carers
* Effective organisational skills
* Good IT skills including Microsoft packages
* Working knowledge of admission policies and Procedures
* Supportive
* Respectful
Knowledge and Experience
* Clerical / Admin experience, including filing and or reception
* Previous NHS experience in a cancer setting
* Experience of using medway with clinic coordination training and access level
* Experience of dealing with the public, both on telephone and in person
* Experience of using Mosaic System
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward‑thinking multi‑award winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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