Join to apply for the Store Colleague role at JD Sports Fashion.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and is a FTSE100 publicly quoted company since 2019.
Role overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers.
Responsibilities
* Provide exceptional customer service by greeting customers warmly and ensuring a best experience.
* Drive and exceed sales targets by utilizing in-store devices and offering the full product range.
* Maintain high visual and merchandising standards by ensuring the shop floor is clean, well‑stocked, and displays are organized.
* Support overall store operations by assisting in other departments as needed and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross‑sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well‑organized and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPIs
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive all additional KPIs, including but not limited to Units, Conversion, ATV, UPT.
* Achieve upselling or cross‑selling targets.
* Maintain a high Net Promotor Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast‑paced, customer‑focused retail environment.
* An ability to look at a challenge as an opportunity to develop your career and learn new skills.
* Confident interpersonal and communication skills who thrive in social situations through engagement with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a wide range of products in‑store and online.
* Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform.
* Access to counselling services, digital health, and well‑being advice through our benefits platform.
* Health cash plans.
* Wide range of internal development courses to support personal and professional development.
* Apprenticeships and accredited qualifications – Earn while you learn and gain nationally recognised qualifications.
* Discounted gym memberships at JD Gyms.
* Colleague networks to share lived experiences and support initiatives that drive positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to influence positive change.
* Incremental holiday allowance.
* Staff discount across JD Group and personal development opportunities to learn and develop at work.
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