About the Role
The Field Support Engineer provides critical technical, operational, and workshop-based support for the Digital Completion Services (DCS) product line and wider M/D Totco activities. This role ensures the correct build, configuration, testing, mobilisation, and lifecycle support of electronic instrumentation, surface systems, and downhole monitoring equipment. Responsibilities include remote monitoring, workshop preparation, onsite installation, and operational troubleshooting in both domestic (UK) and international locations. As a key technical resource within NOV Digital Services, the Field Support Engineer plays a pivotal role in maintaining service continuity and operational excellence.
About the Company
NOV is a global leader in the design, manufacture, and support of oilfield equipment, technologies, and services. With a legacy of innovation and a commitment to excellence, we support the world’s energy industry with advanced solutions across drilling, completions, production, and digital services. NOV's M/D Totco division specialises in instrumentation and monitoring systems, ensuring our customers achieve optimal performance through high-quality data and real-time support.
What We Offer
1. Opportunity to work with cutting-edge digital completion and instrumentation systems
2. Exposure to international field operations and technical project work
3. Career development through technical training and cross-functional collaboration
4. Supportive and safety-conscious working environment
5. Access to NOV's global network and resources
Key Responsibilities
Digital Completion Services (DCS)
6. Analyse operational data to identify irregularities and recommend corrective actions
7. Provide remote monitoring, diagnostics, and troubleshooting for DCS equipment
8. Mobilise to customer sites for installation, commissioning, and operational support
9. Lead instrumentation checks, communication testing, and system handover procedures
10. Deliver customer training on DCS systems and troubleshooting
11. Build, assemble, configure, and function-test DCS equipment in the workshop
12. Maintain accurate configuration logs, test documentation, and build records
M/D Totco Instrumentation Support
13. Provide technical support for sensors, surface acquisition units, and monitoring systems
14. Assist with instrumentation tasks during drilling or completions operations
15. Conduct testing, troubleshooting, and refurbishment of M/D Totco systems
16. Support mobilisation and integration of M/D Totco equipment at customer sites
17. Provide data interpretation and analysis when required
Workshop Duties
18. Build, configure, test, and certify DCS and M/D Totco equipment
19. Perform fault finding, repairs, and equipment refurbishment
20. Maintain calibration and compliance of workshop tools and equipment
21. Prepare equipment for mobilisation, including logistics and documentation
22. Document stock movements and support inventory accuracy
Project Support & Coordination
23. Support deployment projects, system upgrades, and integrations
24. Assist with FAT/SAT processes and generate technical documentation
25. Collaborate with Sales, Service, and Engineering teams to ensure project readiness
Health, Safety & Compliance
26. Comply with all NOV HSE policies and procedures
27. Conduct risk assessments for workshop and field activities
28. Maintain documentation for ISO compliance and QA standards
29. Participate in safety reviews and continuous improvement initiatives
General Responsibilities
30. Produce high-quality technical documentation including schematics and field reports
31. Contribute to equipment and process improvement initiatives
32. Support team cross-training and knowledge sharing
33. Perform additional duties as directed by the M/D Totco Service Manager
Qualifications & Skills
34. Degree or HNC/HND in Electronics, Instrumentation, or related discipline
35. Proven experience with field instrumentation, monitoring systems, or control equipment
36. Competency in system configuration, diagnostics, and hardware integration
37. Ability to interpret technical drawings and wiring schematics
38. Valid passport and willingness to travel internationally
Interpersonal Skills (optional)
39. Strong communication and customer interaction skills
40. Ability to work independently and collaboratively in dynamic environments
41. Proactive mindset with a commitment to service excellence
Why Join Us
Join our Global Family
At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes:
Health & Wellbeing • Private Medical Insurance • Employee Assistance Programme (EAP)
Finance & Protection • Pension Plan • Income Protection • Life Assurance • Personal Accident Coverage
Flexible Benefits (via salary sacrifice options for you and your family) • Dental Insurance • Healthcare Cash Plan • Partner Life Assurance • Critical Illness Cover • Retail Vouchers • Gym Membership • Cycle to Work Scheme • Travel Insurance