Join to apply for the Guest service team member role at ibis, ibis Styles, ibis budget
Overview
Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. Maintain strict security procedures to ensure guest confidentiality and safety.
Responsibilities
* Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
* Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
* Maintain strict security procedures with credit card transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
* Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
* Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
* Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
* Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
* Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
* Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
* Assisting the Food and Beverage department with the efficient control of breakfast, bar services and needs of guests through the restaurant facilities.
* Attend to other duties as requested by Management and Supervisors.
Qualifications
* Hospitality experience.
* Familiar with Opera Cloud.
* Computer literate.
* Fantastic customer service skills.
* Bubbly personality full of ideas and initiative.
Employment details
* Salary £12.57 per hour
* Employment type: Full-time
* Seniority level: Entry level
Benefits
* Company Events - Team appreciation lunch
* Discounted hotel nights plus 30% off Food and Beverages (subject to individual outlets)
* High street discounts, with your Heartist card
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Team member referrals program
* Personnel development - In house training
* Free on-site parking
* Free meals on duty
* Monthly 'Duck' awards
* Free uniform
* Company Pension
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