Repairs Manager – Kent based Housing Association
£54,305 (Permanent)
Full Time, Permanent
We are working with a Kent based Housing Association who are seeking an experienced Repairs Manager to lead a team of engineers delivering responsive repairs and installations across West Kent and surrounding areas.
This is a key operational role, responsible for driving performance, compliance, customer satisfaction and continuous service improvement. You will manage a field-based workforce, oversee day-to-day delivery, and deputise for the Operations Manager when required.
Responsibilities
Line manage a team of engineers, including performance reviews, training and absence management
Lead delivery of responsive repairs and installations, ensuring work is completed on time, within budget and to quality standards
Oversee planned replacement and upgrade of heating and hot water systems
Manage workforce capacity and scheduling to maximise productivity
Improve first-time fix rates through van stock control, coaching and root cause analysis
Carry out quality checks and safety audits to ensure full compliance with H&S, gas safety and industry regulations
Work closely with planners, schedulers and subcontractors to resolve issues
Support engineers with toolbox talks and ongoing skills development
Respond to resident feedback and complaints, including face-to-face meetings where required
Maintain accurate compliance records, cost controls and reporting
Prepare service reports and contribute to service development and innovationRequirements
Strong experience in responsive repairs / housing maintenance
Proven management experience of field-based teams
Contract and KPI management experience
Up-to-date knowledge of gas safety, asbestos and H&S legislation
Relevant trade qualification (NVQ Level 3 or equivalent experience)
IOSH Managing Safely (or similar)
Full UK driving licenceDesirable:
Gas Safe / NICEIC (or equivalent)
Formal management qualification (ILM / CMI)
Knowledge of housing legislation and Decent Homes Standards
Experience using housing or repairs scheduling systemsAdditional information
Permanent position
Office base: Sevenoaks, Kent (with travel across West Kent)
42 hours per week (Mon–Thu 8am–5.30pm, Fri 8am–5pm)
On-call rota and occasional evening/weekend working
DBS required (paid for by employer)Contact:
James at Service Care Solutions
(phone number removed) / (url removed)