Position
We serve both end-to-end clients and those who wants to internalise part of their platform through products and components.
We are looking for a Senior Account Manager to work within our global Account Management team. The ideal candidate will have at least 3 years’ experience in Account Management from a leading digital agency specialising in sport.
Ambitious and confident, with first-class client servicing skills; meticulous in the detail, hugely personable and have an eye for spotting growth opportunities across client accounts.
The successful applicant must be passionate about sport, sports media and finding creative solutions to exceed client expectations. Working into the VP for Account Management, they will be responsible for the day-to-day management and growth of some of Deltatre’s biggest clients.
Responsibilities
1. Accountability – Operating as the lead point of contact for your clients, the Account Manager is responsible for building and maintaining strong, long-lasting relationships that are growing commercially
2. The day-to-day – Establishing priorities and ensuring team members are aware of their responsibilities to enable the smooth running and the effective management of all client projects
3. Financial and commercial management – the Account Manager should show a clear understanding of the financial status of their accounts at all times.
4. Internal collaboration – Acting as the 'voice of your client' internally, gathering their requirements and with the help of our internal teams, transforming them into compelling digital solutions
5. Stakeholder management – Understanding the process of scoping, designing, developing, testing and releasing products and guiding your clients through these cycles
6. Strategic direction – Understanding the needs of each client to define and drive their roadmap. You will be able to explore and identify new opportunities and present solid strategic thinking with clarity
7. Problem-solving – Having an overview of all your projects and looking ahead should mean you are able to anticipate issues/roadblocks ahead (and opportunities!). The Account Manager should be confident to develop and put in place contingency plans, escalating as appropriate, in a timely fashion
8. Client partnership – You are looking to develop client relationships based on partnership rather than just functional & service level. This will require a robust understanding of the Client’s business
9. Presence - Keen to build own profile in the industry and representing Deltatre at relevant events
10. Have the ability to communicate the Deltatre proposition and values effectively
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Requirements
11. Minimum 3-year proven client services experience in delivering projects such as OTT platforms
12. A good knowledge of industry leading technology in order to guide your clients strategically
13. Personable and confident with first-class relationship management skills and expertise
14. Experience in delivering client-focused solutions based on specific client needs
15. Forecasting and accurate reconciliations to ensure projects are delivered on time and on budget
16. Proven ability to manage multiple projects at a time while paying strict attention to detail
17. Managing the work priorities of yourself and your project team. Being able to thrive in a very fast-paced environment
18. Passion for excellence, only allowing the optimum solution, and having an opinion on what that is!
19. Customer focused with excellent listening, negotiation and presentation skills
20. Confident pitching and presenting to C-level down
21. Excellent verbal and written communications skills
22. Creation of client keynote presentations as required
23. A good sense of humour and self-awareness
24. International attitude and ability to work in a multicultural environment
25. Willingness to travel – Deltatre is a global business with a worldwide office presence and has clients in every continent
26. Fluent English, both spoken and written; other languages beneficial but not mandatory
27. Able to work on a hybrid basis in our London office
We’re looking for someone who is:
28. driven to push the boundaries and lead change and performance
29. communicative to leave no-one in the dark and to work with your team successfully
30. reliable so we know that we can call on you to meet deadlines
31. passionate about the latest technologies and standards
32. proactive to suggest improvements, identify and fix potential issues
33. solid technically speaking, to advise both Clients and internal teams
Our people are key to our success and we pride ourselves on offering a dynamic, creative, innovative and supportive environment. Having the right combination of a 'can-do' approach, strong work ethic, integrity, friendliness and attention to detail is crucial.
Even if you don’t tick all the boxes for one particular role, but you have a keen interest in what we do, send us your details, we may find a suitable match during the interview process.
Deltatre consciously nurtures an environment where each and every team member feels safe to bring their whole selves to work, in which everyone is valued and respected for who they are and what they bring. Everyone has the opportunity to reach their full potential, and every team member is expected to treat everyone with dignity and respect, value different perspectives, use inclusive language and work in alignment with Deltatre's commitment to diversity and inclusion. At Deltatre, everyone is welcome and celebrated.
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Other information
Some of our Company perks
34. Global company with huge growth potential
35. Small, creative, close-knit Engineering/Tech team who love to collaborate
36. Support with your career development and access to training
37. Regular company and team social events
38. 24/7 casual dress code
39. Free refreshments in the office
We are committed to ensuring that we provide equal opportunities for all. Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process. Depending on the role this normally includes a written test and interview.
Please note that we will only contact successfully shortlisted candidates.
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