:
1. Act as informal leader within the team to delegate operational tasks and monitor workload among team members to ensure fair distribution and adherence to SLA.
2. Support the CS Manager by acting as deputy in their absence and working closely with them on daily operations.
3. Prepare complex export documentation and ensure compliance with customs clearance requirements.
4. Support the team by answering day-to-day inquiries and helping resolve issues.
5. Participate in the Continuous Improvement Programme (PPI) and contribute to process improvements.
6. Process customer orders, schedule agreements, and prepare quotations to meet required service levels.
7. Keep customers fully informed on issues affecting service and resolve any complaints regarding late deliveries or damaged goods.
8. Liaise with other sites and freight forwarders to ensure timely dispatch and delivery of orders.
9. Deliver and organize training for Customer Service Representatives and promote Health and Safety awareness.
Minimum Requirements/Qualifications:
10. Export/logistics experience and competencies, including preparing complex export documentation.
11. Leadership capabilities - ability to lead by example, train/coach others and have a hands-on approach
12. Experience of working within a customer service environment
13. Experience of working within a team
14. Working knowledge and experience of using SAP
15. Intermediate to advance skill level of Microsoft Word and Excel
16. Highly developed organization and problem-solving skills
17. Demonstrate excellent communication skills
18. Complaint handling/conflict resolution skills - strong interpersonal skills
19. Flexible attitude to daily work and responsibilities
About Thermo Fisher:
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.