Customer Service Specialist – Join a Global Brand in Growth Mode Location: Gloucestershire (On-site) | Salary: £30,000 – £36,000 Performance-based UNCAPPED Bonus Type: Full-Time, Permanent Are you a customer-obsessed professional who thrives in a high-energy, fast-paced environment? Do you pride yourself on going the extra mile, solving problems with confidence, and delivering exceptional service experiences? If so, this could be your next big move. We’re working with an established, high-growth consumer brand with global reach to find a Customer Service Specialist who’s ready to take their customer care game to the next level. This is a hands-on, senior-level opportunity with lots of variety, autonomy, and progression on offer. What You’ll Be Doing: Managing customer queries across phone, email and messaging with speed, accuracy and professionalism Resolving issues calmly and effectively — even under pressure Taking ownership of complaints and courier issues from start to finish Maintaining and contributing to a five-star customer experience Handling data entry and service tracking to ensure service levels are consistently met Building long-term relationships with repeat customers and loyal fans You’ll Fit This Role If You: Have 2 years’ customer service experience (retail, e-commerce, or product-based sector ideal) Are confident speaking to customers and resolving issues with maturity and professionalism Enjoy working in a fast-paced setting where every day is different Have strong written communication and attention to detail Want to join a company that values ambition, positivity and team spirit Perks & Benefits: Bonus scheme linked to performance Casual dress code Regular company events A real chance to grow with an exciting global brand Free on-site parking Staff discounts Working Hours: Monday to Friday – 8-hour shifts Some weekend flexibility required Interested? We’d love to hear from you! Send your most up-to-date CV to Natalie at IMT Resourcing Solutions today! At IMT Resourcing Solutions, we embrace diversity and inclusion every step of the way. We aim to connect with every applicant, but if you don’t hear from us within 5 working days, please know that we’ve decided to move forward with other candidates on this occasion. We truly appreciate your interest