Fulfilment Lead Help Build a World-Class Global Brand Are you a high-performing fulfilment pro who thrives under pressure and takes pride in getting things done, no matter what? Were looking for a Operations & Fulfilment Lead to take full ownership of dispatching our premium products at one of the fastest-growing sports memorabilia brands in the world. This is a hands-on role for someone who holds themselves to the highest standards and doesnt clock out until the job is done. You will initially own the entire logistics and fulfilment operation yourself & as the business grows, this position will evolve into a team to which you'd be expected to lead. Youll be responsible for making sure our world-class products are picked, packed, and delivered fast, accurately, and on time. Expect early mornings, late finishes, and weekend work when needed, we move quickly, and so should you. If youre organised, driven, and ready to lead from the front, we want to hear from you. About the Company We are the champion retailer of 100% authentic signed sports memorabilia, proudly partnering with some of the biggest sporting stars in the world. As the highest-rated sports memorabilia company on Trustpilot globally, weve built a strong reputation through premium products, passionate fans, and a relentless focus on customer satisfaction. We are a fast-growing business with a proven track record and bold plans for the future and were just getting started. Our Vision We are on a mission to become a worldwide leader in the sports memorabilia industry by delivering: Consistently high turnover and profit growth Five-star customer service and world-class staff The most exclusive range of signed items available anywhere A truly global brand presence Our Culture Respect Energy Positivity Drive & Ambition Go the extra Mile Feedback is kindness Team first - 'We not l' Ownership & Responsibility The Role Prepare, process & dispatch all customer orders accurately & on time to meet delivery deadlines Uphold quality standards, focusing on security, presentation & the condition of every item dispatched Liaise with customer service, framing & sales teams to quickly resolve any order or delivery issues Push beyond regular hours when needed to ensure urgent orders & high volumes are handles without delays Support other departments such as framing, goods-in as needed dependent on business demands We hold high standards and were looking for someone who is ready to exceed them. In return, youll receive: A competitive salary Performance bonuses and growth incentives The chance to grow your career with a market leader A front-row seat as we scale into a worldwide brand