Head of Contingency Compliance
Base Location: Midlands or North West (with regular travel)
Permanent | Full Time
Up to £55,000 per annum + Excellent Corporate Benefits Package
At Serco, we are trusted to deliver essential public services with care and integrity. As our new Head of Contingency Compliance, you'll play a pivotal role in leading our contingency operations across our Asylum Accommodation and Support Services Contract (AASC), ensuring accommodation and support for some of society's most vulnerable people.
This is a newly created, high-profile leadership role where you will provide assurance, compliance, and operational excellence across a large, complex service. Reporting directly to the Contingency Director, you'll lead a multi-site team, drive continuous improvement, and ensure we meet the highest contractual, legal and safeguarding standards.
Key Responsibilities
* Leading and developing the Contingency Compliance Team, inspiring operational managers across a wide geographical area.
* Acting as the senior lead for compliance, assurance and safeguarding, ensuring professional standards are upheld across all sites.
* Managing subcontractor performance, risk and incident management, statutory inspections and UKVI requirements.
* Driving financial and operational stability, managing budgets of £150m+ in partnership with Finance.
* Building strong relationships with stakeholders - from the Home Office to local communities - to ensure the highest standards of service delivery.
* Supporting the Contingency Director with special projects and contributing to the wider contract leadership team.
What you\'ll need
* A proven leader with at least 5 years\' experience in people management, ideally across multiple sites and functions.
* Strong background in compliance, safeguarding, and duty of care services for vulnerable groups.
* Demonstrated success in operational excellence, continuous improvement, and change management.
* Strong financial acumen, with experience of managing budgets of £150m+.
* Excellent stakeholder management and communication skills.
* ILM Level 5 qualification (or equivalent experience).
* A valid UK driver\'s licence and willingness to travel.
* Ability to obtain CTC Security Clearance and CRB approval.
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