We are seeking a customer-focused and proactive Resident Services Associate to join our Front of House team. This pivotal role is responsible for delivering an exceptional resident experience while ensuring the smooth day-to-day operation and presentation of the building.
This is a Part Time role working 25 hours a week on a 3pm-8pm, there is the requirement to work 1 saturday every 3 weeks.
About the Role:
Deliver exceptional front-line customer service to residents and visitors in person, over the phone and in writing.
Carry out front of house duties including meet & greet, reception services, parcel handling, inspections, lettings viewings and ad-hoc resident support tasks.
Ensure resident move-in and move-out processes are completed smoothly, including property checks and inspections.
Identify opportunities to enhance the resident experience and improve service delivery.
Organise, host and attend resident events and community initiatives.
About You:
You are a passionate customer service professional who thrives in a fast-paced, people-focused environment.
You are organised, proactive and adaptable, with the ability to manage a variety of responsibilities while maintaining a professional and approachable manner.
You take pride in delivering excellent service standards and contributing positively to the wider team and community.
Requirements:
Previous experience within the residential property, hospitality, travel & tourism or customer service sectors.
Strong understanding of customer service delivery within a front-facing environment.
Excellent written and verbal communication skills.
Ability to remain positive, resilient and solutions-focused in a busy environment.
Desirable Skills & Qualifications:
Experience within Build to Rent, property management or residential operations.
Awareness and understanding of Health & Safety requirements within residential or commercial properties.
Experience supporting or coordinating private/business events.
Qualifications in property, hospitality or customer service.
Experience using property management or CRM software systems.
TPBN1_UKCT