Number of Vacancies: 1 Time Type: Full time Worker Type: Regular Proposed Interview Date: 2026-06-08 Hours of Work: 37 Hiring Manager: Paul Thomas Contact Number: 01482 612776 x2776 Job Description Summary: This is a Full Time Permanent Position Proposed Interview Date: 8th June 2026 For an informal discussion about the role, please contact Stephanie Naylor, Commercial Waste Officer on 01482 612 785 or stephanie.naylor@hullcc.gov.uk Are you passionate about working in a customer focused environment where your contributions are genuinely valued and recognised? Ready to be an indispensable part of a dynamic growing team? If so, we want you to join our team! We are seeking a highly organised, detail-oriented and resilient administrator to join our team. This role requires a professional who can efficiently manage general administrative duties while also taking proactive responsibility for our debt recovery and increasing sales. The ideal candidate will be a confident communicator with a strong commitment to maintaining positive customer relationships. Responsibilities: • Provide comprehensive administrative support to the Commercial Waste Officer. • Manage incoming and outgoing correspondence, emails and phone calls. • Act as the first point of contact for all internal and external Commercial Waste queries, ensuring early problem resolution. • Maintain accurate and up-to-date customer records, databases and filing systems (physical and digital). • Proactively contact clients with overdue accounts via phone, email and formal letters in a professional and courteous manner. • Negotiate payment plans and settlements while adhering to council policies. • Provide advice on compliance with environmental legislation to businesses. Who are we looking for: • We're searching for an individual who embodies a blend of crucial skills, a proactive mindset and a positive approach. Specifically: • You possess the ability to juggle multiple tasks, maintain pristine records and ensure nothing falls through the cracks. • Your attention to detail is second to none and you take pride in accuracy and efficiency. • You communicate clearly, concisely and professionally, both in writing and verbally, with colleagues and customers. • You're an active listener, approachable and able to build positive relationships across all levels of the organisation. • You are highly reliable, punctual and consistently deliver on commitments. • You understand the importance of confidentiality and handle sensitive information with the utmost discretion and professionalism. • You genuinely enjoy collaborating with others and contributing to a positive team atmosphere. • You're proficient with standard office software (MS Office Suite, particularly Word, Excel, PowerPoint, Outlook) and comfortable with learning new systems quickly. https://www.workingforhullcitycouncil.org.uk/careers-hull-city-council-1/streetscene ROLE AND PURPOSE To provide business support to the Commercial Waste Officer to ensure productive and efficient administrative support through the effective administration of the Commercial Waste Collection Service. Monitor and prioritise the efficient delivery of a wide range of office based services by the Commercial Waste team to Officers across the Streetscene service. Communicate effectively with commercial customers, the call centre and internal and external agencies to ensure effective service delivery and to meet the customer promises and service standards of Streetscene. PRINCIPAL ACCOUNTABILITIES: 1. To monitor and allocate tasks relating to all office based services for the Streetscene Team. This includes work allocation between the post-holder and the Commercial Waste Officer. In addition working closely with operational crews to ensure the smooth delivery of the commercial waste and recycling service. Increasing and maintaining market share in a competitive environment. Writing letters to the commercial customers, elected members and internal and external agencies, relaying information and solving service problems using information provided by the relevant Service Manager. Ensuring all customer and call centre telephone queries and enquiries are answered and dealt with politely and efficiently. 2. Statutory Obligations – Support the Commercial Waste Officer through the effective administration of the commercial waste and recycling collection service. Ensuring compliance with waste duty of care and accurate billing. Handling service requests and escalations for all statutory services in relation to commercial waste collections through customer visits, telephone calls and in writing 3. To ensure excellent customer service which meets the customer promises and service standards of the department; and to handle with autonomy all commercial waste customer queries, ensuring customer expectations are met and where service failures have occurred, that escalations are managed to the satisfaction of the customer. 4. Using initiative and independence develop and manage all commercial waste workflow processes to ensure efficient and effective work allocation to the customer services team with responsibilities for maintaining, inputting, validating, analysing and extracting up to date, accurate quality data across a range of technical, service specific and corporate systems. Creating, collating and distributing requests for service to enable the efficient delivery of frontline services. 5. Advise and mentor call centre agents on Service Standards and Customer Promises to increase the efficiency of the Call Centre. Manage feedback to the Customer Experience Team on Call Centre service requests. Updating the ‘Stop Press’ on the ‘A to Z’ to Call Centre information. 6. Oversee the allocation of work covering the procurement of goods and services, coordination of financial transactions and management of record keeping systems ensuring accuracy and consistency across the service support team. 7. Carry out market research and service specific surveys, analyse information to identify problems and future service efficiencies; and develop solutions to meet service priorities and plans based on customer feedback. 8. Responsible for the implementation of accurate quarterly invoicing and annual duty of care and contract renewals to approximately 1,800 customers. 9. Collate and validate daily and weekly activity statistics, prepare basic reports using spreadsheets and/or databases as appropriate, and provide verbal and written reports on project/priority progress and findings as required across the service. 10. To use a range of specialist IT packages including, but not limited to Waste Collective, Confirm, appointment system, bulky batching, Oracle CRM, Oracle e-business and Qlikview as well as Microsoft programmes such as Word, Excel, Outlook etc to ensure the Commercial waste Collection service operates efficiently. 11. Deputise for the Commercial Waste Officer in their absence to ensure effective business continuity. 12. Responsible for the day to day contract management of 1,800 commercial customers. Tasks include providing advice on waste and recycling, collecting debt and increasing sales. 13. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate HS policy. NC4263.Commercial Waste Administrator.docx Compensation Grades: GRADES 4. Pay Ranges: £25,583.00 - £26,403.00 Job Classifications: 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post) Benefits of Working of Hull City Council: - A competitive salary - An excellent pension through the Local Government Pension Scheme (LGPS) - Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period - Career development and learning experiences from a range of training courses and learning methods - Supportive and forward-thinking culture - Great career development opportunities Please ensure that you complete and submit your application by midnight prior to the closing date. We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage. We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .