Trade & Retail Sales Advisor
Location: Penrith, Cumbria
Employment Type: Full-Time / Permanent
Salary: from £26,700 + Benefits
Working hours: Average of 42 hours a week (40 hours one week, 44 hours the next) - Monday to Friday 7.30am – 4.30pm / 8am – 5pm, with alternate Saturday's 9am – 1pm
At Penrith Tiles, we supply high-quality tiles to homeowners, tradespeople, and businesses across Cumbria. We pride ourselves on friendly service, expert advice, and a hands-on approach. Whether it's helping retail customers in the showroom or assisting trade professionals, we deliver a personal, professional experience every time.
We're looking for a confident, customer-focused Sales Assistant to join our small, dedicated team. This role is split between showroom sales and trade sales support, so you'll need to enjoy variety and thrive in a busy, hands-on environment.
Key Responsibilities:
Retail Showroom Sales
* Greet and assist customers with product advice, inspiration, and guidance.
* Understand customer needs and help them select the right tiles and accessories.
* Provide clear, accurate quotes, process sales, and arrange orders.
* Use maths skills to calculate tile quantities and area measurements for customer projects.
* Maintain showroom displays and ensure a clean, welcoming environment.
* Use in-house computer systems for quotes, orders, and stock checks.
* Stay up to date with product ranges, trends, and technical information.
Trade Sales
* Build lasting relationships with local tradespeople, installers, and developers.
* Handle trade enquiries in-store, by phone, and on-site when required.
* Support trade customers with product advice, pricing, and deliveries.
* Identify and approach new trade customers in the local area.
What We're Looking For:
* Excellent communication skills and a genuine interest in helping people.
* Experience in sales, retail, customer service, or trade counter work.
* Confident working with both retail and trade customers.
* Proactive, organised, and able to work independently and as part of a team.
* Good basic maths skills — able to work out tile quantities and measurements accurately.
* Physically fit and happy to assist with lifting tile products.
* Computer literate — able to learn and use sales/order software confidently.
* A positive, can-do attitude and willingness to learn.
* Full UK driving licence (preferred) for occasional trade visits and deliveries.
We Offer:
* Competitive salary (depending on experience).
* Generous staff discount.
* 28 days holiday (including bank holidays).
* Training and development opportunities.
* A varied, hands-on role in a friendly, supportive team.
Interested?
Please apply with your CV and a short cover note explaining why you'd be a great fit for Penrith Tiles.
Job Type: Full-time
Pay: From £26,700.00 per year
Benefits:
* Company pension
* Free parking
* Store discount
Experience:
* Sales: 1 year (preferred)
Work Location: In person