Customer Service Advisor MK43 0YL £13.00 per hour Temp - Perm Pin Point Recruitment is currently recruiting for a Customer Service Advisor to join a growing and dynamic customer service team. This is an exciting 12-week temp-to-perm opportunity, offering excellent progression, a supportive working environment, and long-term career prospects. The Role: As a Customer Service Advisor, you will play a vital role in delivering excellent service to customers across multiple channels including phone, email, live chat, and social media. This is a target-driven position where you will combine your personality and communication skills with the tools and training provided to deliver high-quality results. Key Responsibilities: Deliver first-class service and support to customers, ensuring all interactions are handled professionally and effectively.
Manage inbound calls, emails, live chats, and social media queries.
Handle up to 50 customer calls per day / 250 per week while maintaining high standards.
Achieve set performance targets, including:
5 price reductions per week
2 TrustPilot reviews per week
Average call time of 56 minutes
Customer wait time under 1 minute
Provide accurate information and solutions, reassuring customers and resolving issues quickly.
Work collaboratively with the wider team to maintain excellent service standards.
What Were Looking For: Excellent communication skills both written and verbal.
A proactive and customer-first attitude, with the ability to remain calm under pressure.
Previous customer service experience (not essential, but desirable).
Comfortable working in a fast-paced, target-driven environment .
Strong problem-solving skills and ability to adapt to customer needs.
Hours of Work: Monday to Friday: 9am 8pm
Saturday & Sunday: 9am 6pm
Rotational shifts including some late shifts: 11am 8pm
Benefits: Temp-to-perm opportunity after 12 weeks for the right candidate.
Full training provided.
Career progression and development opportunities.
Supportive team environment.
If youre passionate about delivering excellent customer service and are looking for your next opportunity, apply today with Pin Point Recruitment!
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