FDM is a global business and technology consultancy seeking a Change & Communications Manager to work for an Global Consultancy end client. This is initially a 6-month contract with the potential to extend and will involve 1-2 days/fortnight on client site in London.
The focus of this role will be to help build a change management function within a new Global Transformation programme and represent the function across the rest of the business. The function will support the transformation of a multitude of services, from cloud hoisting to laptop supply. You will also be responsible for putting in place a Communications strategy, as well appropriate governance and execution layers as part of this - ensuring that the function has the right things in the right order and then an ability to execute against these plans effectively
The ideal candidate will have proven commercial experience and knowledge in creation and effective running of a Change Management function across a global / international organisation.
Responsibilities:
Establish and Lead the Change Management Function
1. Design and implement a fit-for-purpose Change Management framework to support the new Global Transformation Programme.
2. Define and embed change methodologies, tools, and governance structures to enable consistent delivery across multiple service transformations (e.g. cloud hosting, end-user computing, device supply).
3. Develop processes and standards for stakeholder engagement, impact assessments, readiness planning, and adoption tracking.
4. Act as the change management subject matter expert, advising programme leads and senior stakeholders on best practices.
Develop and Deliver the Communications Strategy
5. Create a comprehensive Communications Strategy to support the transformation objectives and ensure consistent messaging across global teams.
6. Define governance and delivery layers for communications — including approval processes, cadence, and channel management.
7. Partner with the Transformation Director and programme leads to identify key internal stakeholders and audiences, developing tailored engagement plans for each.
8. Manage the content calendar and communication outputs (e.g. newsletters, updates, intranet content, presentations, FAQs).
9. Coordinate with external vendors or communications partners to craft and deliver high-quality communication materials.
Stakeholder Engagement and Relationship Management
10. Map, analyse, and manage relationships with internal stakeholders across business units, regions, and functions.
11. Facilitate two-way communication between the transformation team and impacted business areas to ensure feedback loops and alignment.
12. Support senior leadership in articulating vision, goals, and progress of the transformation to internal audiences.
13. Serve as a trusted liaison between the Transformation Office, Communications function, and third-party partners.
Change Strategy, Planning, and Execution
14. Work with the Transformation Director to define change impact, readiness, and adoption strategies for each transformation stream.
15. Integrate change and communications planning into overall programme and project plans, ensuring alignment with delivery timelines.
16. Identify and mitigate change risks and resistance, developing interventions to support adoption.
17. Establish success metrics and feedback mechanisms to measure change effectiveness and inform continuous improvement.
Collaboration and Capability Building
18. Partner with HR, IT, and other functional leaders to embed change management capability across the organisation.
19. Coach project managers and business leads on effective change and communication practices.
20. Contribute to a sustainable change management framework that can be leveraged beyond the initial transformation programme.