Social network you want to login/join with:
Kick Start Your Customer Service Career with Aviva
Customer Service Expert - Starting salary between £25,400 – £29,028 (depending on hours, location, skills and experience)
Our standard full-time contracts are for 35 hours per week (with options for part-time working). We also offer an enhanced 40-hour contract for flexibility.
Allocated shift pattern: between 08:00 – 18:00, Monday – Friday
We value integrity, responsibility, and good decision-making. Our customer service careers at Aviva are about creating a better tomorrow for everyone. Join us if you truly care and are driven to give your best every day!
About the job:
Provide exceptional service aligned with Aviva’s values: Care, Commitment, Community, and Confidence. Through comprehensive training and coaching, you'll support our customers and financial advisers, handling complex queries related to products like Investment Bonds, Pension Savings, and Platform Investments.
Skills and experience:
* Excellent communication skills and a friendly phone manner
* Strong fact-finding abilities to understand customer needs
* Enjoy working collaboratively and learning new things
* Ability to utilize digital tools to enhance customer experience
* Positive attitude, able to handle difficult conversations and objections
Please note: This role is not sponsorable under the Home Office points-based system.
Benefits:
* Competitive salary with bonus potential (up to 6%) based on performance
* Generous pension scheme (up to 14% employer contribution)
* 25 days holiday plus bank holidays, with options to buy or sell days
* Discounts on Aviva products and other retailers
* Up to £1,200 of free Aviva shares annually through our Share Plan
* Supportive policies, including parental and carer’s leave
* Flexible benefits, including cycle-to-work schemes
* Paid volunteering days and community involvement
* Dedicated wellbeing support and tools
We welcome applications from all backgrounds and experiences. Flexible working options, including part-time and job shares, are considered. Join us to make a difference!
#J-18808-Ljbffr