Title: Administrative and Support Officer – Belfast & Foyle Hub Responsible To: Administration Coordinator Belfast Location: 2 nd Floor, Albany House, 73-75 Great Victoria Street, Belfast, BT2 7AF Foyle Location: 6 th Floor Embassy Building, 3 Strand Road, Foyle, BT48 7BH Please select preferred location on application form Full Time Hours of Work: 37.5 hours per week 08:45am to 17:00pm with a 45-minute unpaid lunch break. Duration: Permanent Salary: £24,784 1.0 FTE Per annum Purpose: Victim Support NI supports people affected by crime in NI. We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime. Whilst having an ability to work on your own initiative, you will also work well as part of a team. Essential Criteria: Qualifications and Experience: • 5 GCSE’s /O’ levels / Equivalent including English and Maths grade C or above with a minimum of one years’ experience in the provision of an effective administration service in an office environment Or Three years’ experience in the provision of an effective administration service in an administrative environment. Skills and Experience · Proven organisational skills in an administrative environment · Proven interpersonal skills, both verbal and written, to effectively engage clients in a positive client focused manner. · Experience of dealing with confidential information - both verbal and written · Experience of dealing sensitively with people who have experienced challenging situations · Proven record of valuing accuracy and attention to detail within your work · The post holder must be proficient in the use of Microsoft Office packages · Experience of inputting data into an organisational case management system and applications Desirable Criteria: In addition to the above essential criteria, the following additional desirable criteria may be used to shortlist applicants: · Experience of dealing with clients who may have experienced trauma or maybe vulnerable would be advantageous · Knowledge of Northern Ireland Criminal Justice sector would be advantageous We reserve the right to enhance the criteria as deemed appropriate in the event of a large volume of applications.