As a Coach you are:
* Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
* Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
* Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)
* Identifying and improving areas based on feedback given by consumers
* Being a brand ambassador for NIKE’s initiatives including training your team
* Ensuring that the store complies with all NIKE standards and guidelines
* Cooperating with your business partners across stores and HQ
Commercial
* Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
* Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
* Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
* Being responsible for monthly initiative launches
* Using our reporting tools to make the best commercial decisions
* Achieving accurate inventory to fulfill digital orders
Athlete Experience
* Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
* Leading team Engagement on NIKE Community Ambassador activities
* Partnering with senior store leadership, you will oversee the hiring processes including onboarding
* Being responsible for store scheduling
* Working collaboratively with store team to implement & maintain a positive NIKE culture
Consumer Experience
* Leading by example and the delivery of our sales floor service and bring the consumer journey to life
* Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
* Completing specific training and share completion with athlete services
* Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
What you get:
* Attractive salary that evolves with the market and experience
* Opportunity on receiving monthly bonus payments
* Attractive online and in-store employee discounts
* Attractive Benefits Package, Pension & Share scheme
* Exciting development and career opportunities
* Regular training on leadership, sales and products
* A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
* Staff dress to represent NIKE and foster our team spirit
* Access to sports activities
* Opportunities to participate in unique NIKE moments
What you bring:
* A passion for NIKE and/or love of sport
* Experience in retail and/or leadership positions
* Very good command of English language (written and spoken)
* Experience and competency in serving exceptional consumer service
* Ability to coach and develop a strong team
* Strong focus on communication
* Flexibility to work in shifts and on weekends
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