Job Description
Employee Experience, ER & Policy Manager
Reading | Hybrid (3 days/week)
6-month contract
Join MBNL, the UK’s largest network-sharing joint venture, driving digital infrastructure transformation. Our People Team shapes the employee experience and delivers the strategy that powers our business.
We’re hiring an experienced Employee Experience, ER & Policy Manager to lead individual and collective ER cases (grievance, disciplinary, sickness, insourcing), while redefining HR policies and building manager capability. This role blends hands-on casework with strategic policy development and change leadership.
Key Responsibilities of the Employee Experience, ER & Policy Manager include:
* Manage ER cases and coach managers through resolution
* Lead collective ER processes including insourcing and structural change
* Redesign HR policies and contracts to reflect company behaviours and tone
* Ensure policies are clear, compliant, and aligned with best practice
* Communicate and embed policy changes, upskilling managers
* Enhance HR intranet with accessible tools and guidance
* Deliver training and e-learning for line managers
* Recommend models for ongoing HR/ER support
* Support wider People Strategy projects
The successful Employee Experience, ER & Policy Manager will have:
* Strong UK employment law and ER expertise
* Experience managing individual and collective ER cases
* Proven success in policy development and insourcing
* Confident coaching and influencing skills
* Clear, effective communication style
* Proactive, improvement-focused mindset
To apply for the Employee Experience, ER & Policy Manager please send your CV to caroline.kennedy@projectpeople.com