Job Description:
Overview
We are a leading provider of innovative parking technology solutions, dedicated to transforming the parking experience for both public and private sectors. Our cutting-edge products and services are designed to enhance efficiency, security & convenience in parking management.
Job Purpose
To provide comprehensive field-based electronic & electro-mechanical engineering support to customers in the UK, installing and maintaining customer equipment.
Main Duties
* Provide mobile engineering support to the company installations in the field.
* React to faults and incidents relating to products throughout the region.
* Carry out commissioning of products and first-line training to customers.
* Complete the necessary paperwork/IT Systems use for adherence to customer support Service Level Agreements (SLAs).
* Effective communication with support staff.
* Liasing with customers to provide technical advice and support.
* Working closely with the Technical Support Manager to deliver a best-in-class level of support.
Person Specification
* Electrical & Mechanical Engineering experience within a field-based role is essential.
* Ability to fault find with an attention to detail and a determination to succeed.
* Good verbal & written skills.
* A desire to build and maintain collaborative working relationships with internal and external stakeholders.
* A self-starter, who is conscientious and trustworthy in dealing with revenue-generating products.
* A drive and passion for continuous improvement of company products.
* Able to work under pressure maintaining a calm persona.
* Flexible, can-do attitude, with a willingness to go the extra mile.
* PC Literate, including proficiency in MS Office.
* Prepared to visit our UK Headquarters based in Doncaster as and when required for meetings/training and may have to stay away should there be a requirement for this.
Additional Requirements
* Full UK Driving Licence (not exceeding 6 penalty points)
Health & Safety Statement
Under the Health & Safety at Work Act, everyone has legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your supervisor, your manager, or a member of the HR Department.
If you are passionate about engineering and eager to contribute to innovative projects, we encourage you to apply for this exciting opportunity as a Field Engineer.
Job Types: Full-time, Permanent
Schedule:
* Day shift
* Monday to Friday
Work Location: On the road - Area Hampshire & Dorset