Job Purpose:
* To work as part of a multi-disciplinary team to prevent unnecessary admissions of frail older people referred or presenting to the RUDH
* To provide frail older people and their carers with information and support to access local voluntary sector services appropriate to their needs so as to facilitate a safe and timely return to home and reduce the likelihood of re-admission
Key Responsibilities:
* To develop positive working relationships with members of the ACE Team, members of the AMU and MTU teams and allied professionals
* To comply with the policies and protocols that apply to the ACE team and the Hospital Trust in general and with those of Age UK Exeter
* To research and develop a database of the types, availability and criteria of voluntary sector support services available in Exeter, East, West and Mid-Devon
* To write case studies, on a quarterly basis, to show case how the Hospital to Home service benefits patients going home from hospital within the ACE team and distribute these to hospital and AUKE staff
* To assess frail older people attending the ACE Unit and their carers regarding benefit entitlements and their non-statutory support needs both at home and in the community
* To give information and guidance on relevant benefits and advice and support on how to access them
* To take responsibility for ensuring that your knowledge of relevant benefits is accurate and up to date
* To refer on behalf of clients to appropriate forms of non-statutory community support, agreeing an action plan that meets the client’s needs
* To monitor referrals to ensure requests and agreed actions have been carried out through timely contact with agency, client and carer
* To keep accurate case records of all interventions with clients and their carers
* To be pro-active in offering reassurance and emotional support to frail older people and their carers under ACE currently on Capener ward
* To participate constructively in the development of the ACE team and the service it offers, attending meetings as required
* To undertake training and induction that is necessary for the role
* To undergo the program of immunization set down by the Hospital Trust for all staff, volunteers and third parties who are engaged to work at the hospital
* To comply with infection control measures and wear clothing that leaves fore- arms bare
* To undertake any other duties commensurate with the post
Essential:
* Experience of working with older people in a professional setting
* Experience of assessment and care planning to meet agreed needs and goals
* Experience of providing information to and advocating on behalf of people with needs
* Knowledge and understanding of the needs of older people and their carers
* Knowledge and understanding of the roles of the statutory health and social care services and the voluntary sector and the interface between them
* An understanding of benefit entitlements as they apply to older people and their carers
* Good verbal and written communication skills
* Ability to undertake person-centred assessments and develop individual care plans
* Good administration and IT skills
* Ability to influence and build positive relationships with external agencies
* Good planning and organizational skills
* Ability to prioritize and make timely decisions
* Ability to empathize with people in challenging or traumatic situations
Desirable:
* Working in, or closely with, the voluntary sector
* Working in a multi-disciplinary team
* Experience of helping people achieve their benefit entitlements
* Knowledge of the local voluntary sector in Exeter, East and Mid-Devon
To apply please send a CV and covering letter which states how you meet the person specification to info@ageukexeter.org.uk
Interview date: Friday 7th June 2024
This post is subject to an enhanced Disclosure and Barring Service check
Travel expenses details:
A mileage allowance of 45p per mile is paid for essential travel.
Does the job role include personal care?: No
Working Patterns:
12.5 hours per week, Monday’s and Wednesday’s.
Additional hours will also be required occasionally to provide cover when your co-worker takes annual leave.
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