Are you a confident communicator with a customer-first mindset? We're recruiting for a Membership Renewals Advisor to support a busy team on a temporary basis during a peak period. This is a fantastic opportunity to gain experience in a fast-paced environment. You will need to be available to start this role on Monday 1st December and be available until the end of January. Our client will offfer hybrid working once training is completed. What You'll Be Doing: Making outbound calls to existing members to discuss renewal options Handling inbound queries regarding membership benefits and pricing Updating member records accurately and efficiently Providing excellent customer service and resolving any issues with empathy Working towards daily call targets and KPIs What We're Looking For: Previous experience in customer service, telesales, or call handling Confident telephone manner and strong communication skills Ability to work independently and manage time effectively Comfortable using CRM systems and multitasking between screens Positive attitude and team spirit Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job