Overview
This exciting Senior Admin Lead position has become vacant at NPC Wellway. We are looking for someone who has a passion for Primary Care and Leadership and willing to work in a busy practice, operating across two sites (Morpeth & Pegswood) and be part of the bigger Northumbria Primary Care group.
The successful candidate will support the Practice Manager with operational management to ensure a high quality service for patients. The candidate will work with the NPC North Neighbourhood at a new and exciting time of transformation and working more closely together.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Responsibilities
* Responsible to Practice Manager.
* Act up in absence of Practice Manager for periods of annual leave/short term sickness.
* Day to day supervision for reception/administrative staff ensuring provision of a high quality service.
* Provide comprehensive administration service to GPs and other health care professionals.
* Manage diaries/appointments, arrange/minute meetings, communication with GPs and patients.
* Advanced typing & transcription of clinical and non-clinical documents (OCR 3 or equivalent qualification/experience).
* Support effect utilisation of clinic capacity.
* Work with and support collaborative working with peers across the neighbourhood and NPC wide.
* Support management of patient journeys including target administration e.g. GP referrals, Cancer 2WW and communications to GP’s.
* Support Practice Manager with induction/training of new staff, sharing knowledge with colleagues and supervising Apprentices when required.
* Resource management – ordering of supplies and equipment
* Allocate and manage training and work patterns within reception services.
* To provide and be responsible for the day to day management of the reception and administrative staff.
* To provide comprehensive admin service to GPs and other health care professionals in their team.
* To allocate work and supervise other admin staff.
* To actively participate in the improvement of procedures and developments in primary care involving administrative and reception support.
* To actively engage in patient experience initiatives which involves appropriate communication between staff in all NPC sites.
* To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 120,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
This advert closes on Monday 6 Apr 2026
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