Go back Royal United Hospitals Bath NHS Foundation Trust
Elective Admissions Team Leader
The closing date is 14 June 2026
In this role you will be making a difference by providing full, comprehensive support to the management of elective patient admissions, including the management of all clerical staff within the service across a given number of specialities.
You will be liaising with clinicians and managers to ensure patient access targets are adhered to in accordance with Trust Policy and National Guidance.
You’ll be working independently within the team whilst providing line management support to the Senior/Booking Coordinators and Booking Assistants.
There will be the opportunity to develop and implement improvements in the processes within Elective Admissions. You will be monitoring progress of team members and ensuring that booking processes are adhered to.
Main duties of the job
* Be responsible for the operational management of a given team of Booking Co-ordinators.
* Ensure an appropriate level of admin and clerical support is maintained at all times by coordinating and monitoring requests for annual/study leave and managing sickness absences; maintain accurate leave records for each staff member.
* Be involved in the recruitment of new staff (short‑listing, interviewing and selection of candidate).
* Be involved in the initiation and subsequent training of newly appointed staff.
* Identify any performance management issues (e.g., conduct, poor performance).
* Undertake staff appraisals in conjunction with the Elective Admissions Manager to identify development and training needs.
* Attend regular meetings with other Elective Admissions staff and ensure that information is cascaded to Senior/Booking Co‑ordinators as required.
About us
We are proud to be part of BSW Hospitals Group – a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust, with a combined workforce of over 17,600 colleagues and a budget of 1.6 billion. The Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are building a health and care system that works with the people we care for, improving the experience of our colleagues, patients and communities.
Qualifications & Training
* Educated to GCSE/O Level or equivalent work experience.
* Experience of further development / first line management course.
Knowledge & Experience
* A minimum of 3 years recent experience working in a customer/patient focused environment within a healthcare setting.
* Significant experience of waiting list management and booking.
* Experience of dealing with patient appointments over the telephone.
* Understanding and maintenance of patient confidentiality.
* Experience dealing with patients and public on a day‑to‑day basis and ability to communicate the appropriate messages and acknowledge their concerns.
* Experience working in a fast paced, changeable environment.
* Ability to work on own initiative, analyse available information, make appropriate decisions and recognise limitations of role, referring to appropriate post holders when necessary.
* Ability to prioritise own and others' workload and deliver to tight deadlines.
* Experience imparting own knowledge (training) to others as part of staff orientation and ongoing team development.
* Previous experience of staff management.
* In‑depth expert knowledge and understanding of the PTL process (Primary Targeting List) meeting all PTL competencies.
* An in‑depth understanding of National Elective targets.
Specific Skills
* Ability to communicate sensitively at all levels with patients, relatives and all staff including clinicians, using diplomacy and tact.
* Computer literate – able to use Microsoft Office packages effectively.
* Ability to forward plan effectively with excellent organisational skills.
* Able to manage staff effectively so that their performance is maximised and appraise their performance when necessary.
* Demonstrable ability to deliver a high standard of customer service and quality when under pressure.
* Ability to approach work‑related problems in a structured and analytical manner and to resolve problems and implement theory into practice.
* Expert knowledge of Millennium and Surginet.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Royal United Hospitals Bath NHS Foundation Trust
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