Key Duties & Responsibilities
· Take ownership of all customer returns, both physically and systemically.
· Handle all related administrative tasks accurately and efficiently.
· Record, store, input, and update return and customer information correctly.
· Respond to and communicate with customer services and operations departments.
· Submit and track courier claims for lost or damaged parcels.
Skills & Experience Required
· A good standard of education.
· Good concentration and attention to detail.
· Excellent verbal and written communication skills.
· Ability to work both independently and as part of a team.
· Strong IT skills and confidence using tracking systems and Microsoft Excel.
· SAP Business One experience would be an advantage, but training will be given.
Own transport is essential.
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.