Overview
Head of Digital Delivery Management and Business Analysis — Crown Commercial Service
Job title: Head of Digital Delivery Management and Business Analysis
Location options: Liverpool, Newport, Norwich, Birmingham. Terms: Permanent. Hours: Full Time/Compressed Hours. Closing Date: 06/10/25.
Job Summary
The Head of Digital Delivery Management and Business Analysis will oversee the planning, coordination, and delivery of critical digital projects and program delivery, ensuring alignment with organisational objectives. This role demands strong leadership, analytical expertise, and an ability to manage complex change initiatives across the organisation.
Directorate Overview
The Digital & Data Services (DDS) directorate is at the heart of CCS\'s digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We\'re building a world-class digital capability that will revolutionise how the public sector buys common goods and services.
Team Summary
You will be joining the team responsible for ensuring digital projects, products and services have the right level of capability and capacity to deliver effectively and efficiently.
Key Accountabilities
* Lead and develop the Digital Delivery Management and Business Analysis functions, fostering a culture of excellence and continuous improvement.
* Build and Lead the community of practice and build capability and excellence in delivery management and business analysis.
* Develop and execute strategies for end-to-end delivery of IT projects and programmes, ensuring they are completed on time, within scope, and within budget.
* Act as a key stakeholder liaison, coordinating with senior management to align digital projects with organisational goals.
* Develop and maintain the digital delivery management frameworks, methodologies, and standards including agile and lean practices.
* Monitor and report on delivery progress, risks, and issues, ensuring effective mitigation and resolution.
* Promote best practices in business analysis, including requirement gathering, process optimisation, and stakeholder engagement.
* Contribute to business case development and drive the realisation of benefits and value from digital change initiatives.
* Manage resource planning, capacity, and utilisation across multiple digital projects to promote effective cross functional delivery
* Experiment with new and innovative ways of working to enhance delivery across the enterprise and generate successful outcomes.
Essential Criteria (to be assessed at application stage)
* Strong track record in digital and non-digital stakeholder management/engagement with the ability to resolve conflicts and issues
* Experience in driving digital transformation and IT solution delivery
* Extensive experience leading IT delivery management teams, with a strong background in managing complex IT projects and programmes
* Deep understanding of IT project methodologies, including Agile, Prince2, or similar frameworks
* A relevant certification such as Prince2, PMP, Scrum, Agile, Business Analysis
Success Profiles (to be assessed at interview)
You will be assessed against the following Behaviours:
* Leadership
* Delivering at Pace
* Making Effective Decisions
You will be assessed against the following Technical Skills (Some of the below technical skills will be tested via an exercise given at interview):
* Business Analysis
* Agile and Lean practices
Assessment
If you are shortlisted, you will be asked to take part in an alternative leadership assessment. These assessments will not result in a pass or fail decision. Rather, they are designed to support the panel\'s decision making and highlight areas for the panel to explore further at interview.
Please note that as part of this recruitment process, if you are unsuccessful at interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.
What we will offer you
* A discretionary non-contractual performance related bonus
* Working remotely in addition to working in advertised office location
* Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays
Selection Process
Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence WC 6th October and interviews will be held WC 3rd November either at one of our offices or via video with interview times and dates to be confirmed. (Subject to change)
To find out more about our recruitment process please click here
Please note: Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Government Administration
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