A long‑established and reputable home‑improvement installation business is seeking an experienced Branch Manager to lead operations at its busy Watfordbranch. I am supporting them in finding a confident, hands‑on leader who can manage a small team, drive branch performance, and ensure exceptional customer service.
The Role
This position oversees the full day‑to‑day running of the branch, including customer enquiries, sales, administration, scheduling installations, and supporting a team of five. It is a practical, hands‑on role that includes occasional lifting of products and developing strong product knowledge across the company’s range.
Key Responsibilities
* Managing a team of five and overseeing daily workflow
* Handling customer enquiries and product sales across garage doors and related home‑improvement products
* Responding to emails and managing all branch communication
* Answering telephone enquiries from customers, colleagues and suppliers
* Providing face‑to‑face customer service
* Checking deliveries and ensuring accuracy of stock received
* Supporting operational tasks including occasional heavy lifting
Essential Skills & Competencies
* Sales experience within a customer‑facing environment
* Leadership experience with the ability to motivate and support a small team
* Strong organisational skills and the ability to prioritise effectively
* Excellent written and verbal communication
* IT literate
* Team‑focused approach
* High attention to detail
* Full UK driving licence (up to 3 points acceptable)
Desirable Backgrounds
* Experience in garage doors, construction, builders’ merchants, home improvements, or similar product‑led installation environments.
Hours
* Monday – Friday: 7.30am – 5.00pm
* Saturday: 9.00am – 12.30pm (rota basis)
Benefits
* £45,000 per annum
* Monthly, quarterly and annual performance‑related bonuses
* Company car
* Company mobile phone
* 5 weeks’ holiday + bank holidays
* Company pension contributions
* Company cash health plan
* Supportive working environment and full training provided
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