Operations Manager - Maternity Cover 12 mth contract
Bouclème is a rapidly growing, niche hair care brand, expanding from the UK to international markets with ambitious plans over the next few years. We’re looking for a dynamic Operations Manager with bags of initiative and great problem solving abilities to join our fast-paced team. The successful candidate will be an expert in NPD, supply chain, logistics and stock management. We’re looking for someone knowledgeable on systems, with good analytical skills, efficient and a can do attitude.
Role Responsibilities of our Operations Manager
1. Stock Management
* Creating annual and quarterly demand forecast
* Reporting and monitoring stock levels for product, componentry and packaging and comparing to sales trends
* Ensuring optimum stock levels balancing service/fill rates versus stock holding costs
* Report against agreed KPIs for service and cost
* Setting reorder levels by SKU that incorporate lead times and demand (rate of sales)
* Placing purchase orders with suppliers as required to maintain stock levels, ensuring on time delivery and receipting
* Manage relationships with key suppliers per contract, share forecasts with key suppliers to assist their planning.
* Verify inbound goods received and confirm to bookkeeper for payment of invoices
* Manage Kitting Forecasts and production orders
* Planning and managing intra warehouse deliveries to ensure right stock levels in each
2. Sourcing and Procurement
* Sourcing of products, componentry and accessories to obtain best value in marketplace
* Re-procurement of existing products to ensure most preferable terms obtained
* Ongoing management of key product suppliers (contract, orders, on time deliveries, quality) including Contract Manufacturers
3. NPD Sourcing Activities
* Maintain relationships with raw material suppliers for updates on innovation
* Source and order componentry from suppliers
* Place stock order with manufacturer to fit within launch timeline (min 10 weeks before launch date)
* Ensure product is set up on all registration bodies for EU and UK
4. Maintenance of Standard Costs
* Quarterly process to update standard costs based
5. Management of 3 rd party logistics provider (UK, EU, US)
* Overall contract management of 3PLs including KPI performance and budget
* Represent internal customers (Sales Operations and Head of eCommerce in raising performance issues for B2B and B2C orders respectively
* Validation of invoices and negotiation of costs for project services
* Lead periodic contract reviews
6. Reporting
* Responsible for producing the following Management Reports Weekly Stock Status Report (Including stock versus re-order point and forecast, stockout
alerts and days sales outstanding)
* Monthly Logistics Cost KPIs showing (by Warehouse Handling and Shipping costs per order for B2B and B2C
7. Processes and Systems
* Development of Stock Management processes and systems
* Ongoing management of performance issues and proactive identification of improvements
* Implementation of solutions
8. B2B Order Management
* Develop, productive relationships with existing and new retail and distribution partners
* Close, proactive working with Sales Team
* Daily check of Shopify, orders@ email and customer order systems for new orders:
* Process B2B orders from receipt to proof of delivery including:
o Resolving order issues with customer (non availability, bookings etc)
o Resolving post delivery issues with customers, raise cases and claims with 3PL
shortages, late delivery, penalties.
o Ensure invoices raised in timely manner and verify invoices received by customer
* New Customer Onboarding with Sales to support and manage the onboarding process for new B2B Customers
* Manage Amazon UK order processing ensuring all orders correctly invoiced
* Managing any deductions/shortage claims with 3PL and sign off
* Liaise with Finance team on raising of credit notes
* Fluent in English, both written and spoken language.
* Self-motivated, pro-active and positive, able to pre-empt actions required and act accordingly.
* Ability to remain objective when dealing with issues.
* Patient; as the solutions/negotiations can take time.
* Excellent administration, communication and engagement skills.
* Excellent organisational skills with flexibility to manage multiple tasks, and flexibility to deal with changing priorities of a busy and varied workload.
* Excellent time management skills and ability to work to and meet deadlines.
* Ability to work on own initiative, taking the lead and ownership for office related projects, stepping away from routine when the pressure is on.
* Flexible and adaptable team player with the ability to work well in a fast-paced environment.
* Team player with a flexible approach, and willingness to get involved to help the team.
* Ability to deal with internal team and external customers and third parties with confidence and diplomacy.
* Excellent attention to detail and the ability to research and collate information to produce quality documentation.
* Good IT skills and a competent user of Microsoft Excel and Outlook.
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