Huntingdonshire District Council (HDC) is passionate about providing high-quality services to our communities, residents and businesses. This means we must employ and retain the most talented and dedicated people.
Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making.
At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.
Job details
To provide efficient and effective coordination of the Insight and Performance Reports and the standardisation of business processes regarding insight and performance reporting in a secure and compliant environment. This will support a high-performing organisation.
The postholder will work closely with the performance and data co-ordinators and transformation team to support services to review operational/performance data to establish service-level reports, to provide timely and actionable insights to assist in the development and transformation of the services and organisation as a whole.
In addition to the above, the role includes:
1. Collection and presentation of information from services within regular reports to support the council's strategic planning management
2. Presentation of data in charts and graphs, developing and maintaining the data reporting pipeline; providing accurate and timely information to decision makers
3. Supporting the collection and delivery of the performance metrics with the Performance Coordinator in monthly, quarterly, biannual and annual reporting
4. Develop actionable reports that support data-driven decision making by the various services and Senior Leadership Team
5. To collate, examine and validate the information required for Transformation projects and LGR work
6. To act as the lead on programmes of work including the management of project resources.
About the role
7. Preparation of insights reports on an ad-hoc basis
8. Support in strategic decisions by providing evidence to Service Leaders and SLT
9. Support the Performance Coordinator in the delivery of service plans each year
10. Support in the review process for Service Performance Indicators by providing evidence for potential changes
11. Research and collection of unit costing metrics for comparisons, presenting these to inform performance and strategic decisions
12. Provide timely evidence for the devolution process and any other statutory government reorganisation
13. Develop service insights and analytics reporting to identify opportunities for improvement
14. Analyse data to identify trends and develop actionable insights to drive business objectives
15. Design and deliver customised insights reports and presentations for internal stakeholders
16. Collaborate with internal teams to develop insights, market research, and customer segmentation strategies
17. Utilise market research to identify customer needs and recommend strategies for improvement
18. Monitor trends and behaviours to inform service initiatives
19. Support in geodemographic segmentation models to measure and improve service delivery and the effectiveness of business decisions
20. Develop customer surveys and conduct focus groups to gather customer feedback
21. Analyse key performance indicators changes and support services with intervention measures
22. Work with cross-functional teams to ensure service insights are leveraged in decision-making processes
23. Work with the Communications department to ensure that business aims are communicated internally and externally, that success measures are reflected, and provide timely insights that support the outcomes and priorities of the business
24. To use information technology software to provide accurate, timely and informative reports that support of decision making
25. To undertake any other duties appropriate to the post
26. To work in accordance with HDC's employees policy and procedures.
About you
27. Degree or equivalent experience in statistical field
28. Knowledge of fundamental statistics and presenting data in a pictorial/graphical format
29. Current data analysis qualification
30. Evidence of continuous professional development
31. Good knowledge of the requirements for handling sensitive data and information
32. Data protection/security training including GDPR
33. Project/report writing
34. Knowledge of project management principles
35. Knowledge and/or experience of public/voluntary sector.
An offer of employment is conditional upon having the right to work in the UK. HDC does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.
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