Returns Operative - Luton The Returns Team Operative is responsible for managing returned goods within the warehouse, ensuring all returned items are correctly received, processed, recorded, and accounted for in line with company policies and procedures. This role also involves communicating with customers regarding delivery exceptions and returns-related issues. Working Hours & Shifts Shift length: 8 hours 30-minute unpaid break Shift patterns: 9:00am – 5:30pm 12:00pm – 8:30pm Days: Monday to Sunday Days off: 2 days off per week (consecutive or split) Pay & Benefits Pay rate: £13.50 per hour Key Responsibilities Receive and pull returned cages and move them to the designated returns area for sorting and processing Sort returned products accurately and identify any discrepancies, damages, or delivery exceptions Input all relevant return information into the system accurately and in a timely manner Ensure all returns are processed in full compliance with company policies, procedures, and quality standards Proactively reach out to customers via email to inform them of delivery exceptions, delays, or return-related updates Monitor the warehouse for returned packages that may have been left in unassigned or incorrect areas and ensure they are redirected appropriately Take full accountability for the returns process, ensuring all returned items are properly tracked, recorded, and accounted for Investigate and resolve missing, misrouted, or unaccounted-for returned items Maintain a clean, organised, and efficient returns area at all times Work closely with warehouse, customer support, and inventory teams to ensure smooth returns operations Key Skills & Attributes Strong attention to detail and accuracy Good organisational and time-management skills Confident using warehouse systems and data entry tools Clear written communication skills for customer email correspondence Ability to take ownership and accountability for tasks Proactive and solution-focused approach Ability to work independently and as part of a team Interview Availability Interview availability is flexible for the right candidate If you are interested in this role, please apply below with your most recent CV. WGCCOMMTEMP By applying to this job advertisement, you confirm you have read and understood our and give OA Group authorisation to hold you provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days