Retail Store Manager
We are searching for a Retail Store Manager to lead and oversee operations at our new Brick Lane store! This key leadership role is responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards.
This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager.
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross‑border e‑commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
What to Expect
* Gain valuable professional experience covering the entire retail life cycle
* Have the opportunity to work with people from different countries and cultures in a collaborative environment
* Receive structured customer service, retail operations, and product training
* Be proactively involved in the company’s growth
Benefits
* Selected POP MART toys as appreciation gifts every month
* A structured bonus/commission scheme in line with the company’s and the individual’s performance
* Comprehensive training and development programs
* Regular team social events
Responsibilities
* Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
* Develop and implement strategies to achieve sales targets and improve store performance
* Provide exceptional customer service and resolve any customer issues or complaints
* Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures
* Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
* Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures
* Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level
* Oversee cashier point operations, including daily opening and closing procedures
* Conduct regular staff meetings to communicate goals, expectations, and updates
* Lead recruitment efforts, evaluate potential candidate's performance, and train new team members
* Perform administrative tasks such as rota scheduling, payroll management, and sales reporting
* Ensure compliance with all company policies, procedures, and relevant regulations
* Be available to work flexible hours.
Required Qualifications
* Proven experience (4+ years) in retail management, preferably in a similar industry
* Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience)
* Fluent in professional English, with excellent verbal and written communication skills
* Strong leadership skills with the ability to motivate and develop a high‑performing team
* Proven ability to develop and implement strategies to achieve sales targets and improve store performance
* Excellent organizational and problem‑solving skills with a keen attention to detail
* Proficient in administrative tasks such as rota scheduling, payroll management, and reporting
* Team‑oriented with the ability to foster a positive work environment
* Candidates with less experience can also apply for the Assistant Store Manager position
Desirable but Not Essential
* Multi‑lingual language ability (Chinese Mandarin is an advantage but not essential)
* Experience in the toy or collectibles industry
* Knowledge of visual merchandising techniques
* Familiarity with retail management software and point‑of‑sale systems
Location: Pop Mart Brick Lane (London)
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