Destination Assistant – Stoke Bruerne, Towchester
Working at The Canal Museum, Stoke Bruerne, one of key regional visitor attractions which has recently seen a refurbishment of its cafe and museum. Working flexibly across a range of activity including in the shop, cafe, serving customers at the till and ensuring the site is presented to the highest standards at all times. Helping deliver world‑class visitor service through participation in activities, the sale of goods and services, maintenance activities, running events, working with volunteers, providing an excellent environment for customers to enjoy. This role is an essential part of a small team working in the heart of a local community, promoting the Trust personally and through an excellent environment, actively contributing to the generation of revenue and customer satisfaction.
Assisting teams of volunteers including large groups, supporting them with tasks.
Responsibilities
* Provide world‑class service to all Canal & River Trust customers at our visitor attractions working in retail, a café or generally at the site, ensuring people have an enjoyable visit and that the site is presented to a high standard. Assist in a variety of tasks and at specific events, provide backup to office‑based functions if required.
* Ensure that services provided make use of the most up to date information and follow the relevant safety procedures or work to the required standard of hygiene or use. Deal with customers face to face or by phone to expected standards of courtesy and care.
* Be knowledgeable of the Trust and Trust activities, the local attraction and wider network. Be an ambassador for the Trust.
* Maintain high standards of cleanliness and safety within the site. Participate in regular checking and maintenance of equipment to ensure fitness for purpose, note and report defects and incidents to self and third parties following Trust procedures.
* Take payments for goods and services following required procedures. Receive and store cash and other means of payment, maintaining records of payments received and processing documentation accurately and to required time standards.
* Monitor stock levels within retail and catering environments, rotating stock as required. Present and display goods/ food offering effectively to maximise sales.
* Work with volunteers and new employees, being a role model/mentor for them to assist the person acquiring the necessary understanding of the role requirements and that volunteers enjoy their experience with the Trust.
* Display the Trust values and behaviours at all times.
* Ensure that diversity and inclusion are integrated into all aspects of Trust life and promote inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust's policies and values.
* Deal face to face with customers for services, provision of information/instructions.
* Report to management hierarchy for appropriate reporting/feedback/receipt of information.
* Obtain instructions from the Destination Team Leader when required.
* Assist third parties as required/instructed to assist in the running of the attraction.
Qualifications
* Maths and English GCSE.
* Relevant occupational qualification in food hygiene or other discipline for bespoke tasks.
* Customer Service training qualification – Welcome Host or other equivalent.
* Valid driving licence appropriate to vehicle for specific roles.
* Trust minimum safety learning standards.
* Some experience in a customer‑facing role within a leisure or customer service environment, or in a direct sales environment.
* Literate in the use of computers, internet.
* Competency based training for specific tasks/roles/ use of equipment.
* Confident dealing with people.
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