Installation Delivery Executive - 12 month FTC, Irlam
This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week.
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for digital infrastructure. Our network is greener, more reliable, and future-ready. The products we provide lead the market and support businesses, communities, and economic growth.
Role Overview
The Installation Delivery Executive will ensure high-quality service delivery and seamless management for ISPs by coordinating all aspects of installations. This stakeholder-facing role involves managing expectations, driving internal teams, and maintaining relationships with clients and suppliers to meet business needs and deliver excellent customer service.
You’ll receive a salary of up to £39,000, a performance bonus, and benefits supporting your wellbeing.
Key Responsibilities
* Manage forecast-to-actual installations, collaborating with partners to meet targets
* Provide reports on service performance and improvement plans
* Address risks to service targets to ensure customer satisfaction
* Manage local authority civil permits for compliance
* Coordinate internal resources and scheduling through workforce management systems
* Build and maintain relationships with clients, teams, and suppliers
Candidate Requirements
We seek candidates with strong service delivery experience, excellent coordination skills, and relationship-building abilities. You should also have:
* Excellent written and verbal communication skills with a customer-focused approach
* Experience with CRM systems like Salesforce and ServiceNow
* Background in Telecoms, Construction, or Utilities
* Self-motivated, resourceful, and confident in managing tasks
* Strong time management skills to thrive in a fast-paced environment
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality, endorsed by WORK180, and committed to diversity and inclusion. We support the Armed Forces Covenant and are a Disability Confident Employer. We foster a culture where everyone’s voice is heard and valued.
Our Offer
We provide tools and benefits to support your growth and wellbeing, including 25 days annual leave, a birthday day off, charity leave, private medical insurance, and family-friendly policies.
Additional Information
We welcome applicants from all backgrounds and are committed to inclusive recruitment. For support or adjustments during the application process, please contact us at [emailprotected].
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