Job Description
Systems Support Technician£ 26,551 - £26,647FarehamPermanent,Full TimeMonday - Thursday 9:00am - 5:00pm Friday - 9:00am - 4:30pmThis role will require a full drivers licence and access to avehicle.This role will require you to work flexibly across several sites.JOB PURPOSEThe IT systems support technician plays a pivotal role inmaintainingand supporting our IT systems and SaaS applications. The primary responsibilities include ensuring that the technologyoperatessmoothly and efficiently, access controls aremaintained, helping users with second-line technical issues, and contributing to the overall performance of IT systems.MAIN RESPONSIBILITIESUnderstand andcomply withindustry standard security practices such as Cyber Essentials Plus.Liaise with third party organisations such as application providers, ensuring issues are logged correctly and are resolved within set SLAsAssist the IT team in testing any new applications,projectsor systemsApply experience and knowledge to enable complex incident resolution and promptly escalate and re-direct unresolved incidents, whilst ensuring that IT users are fully updated on the statusProvide user support for hardware devices such as desktops, laptops,phonesand printers etc.Provideadditionalbasic support for our core applications like housing management, finance,HRand trainingAssistin ensuring that equipment is updated to the latest critical and security patch levelsEnsure key technical documentation is kept up to date, particularly those related to specific IT processes and procedures, such as admin guidesDevelop and continuously improve own skills and knowledgeProduce device or user metric reports to the IT team leader or IT manager asrequiredProvide IT induction tonew staff(including use of equipment and access of applications)Liaise with third party managed service providers, networkservicesand security partners to resolve staff security, hardware, or connectivity issuesMaintain and respond to access requests for data shares and applicationsin a timely mannerincluding the removal of leavers etc.Support and respond to requests for new andadditionaldevicesEnsure our device management systems areaccurateand up to dateAdministration of all systems and applications used by Two SaintsAssistin ensuring that our ICT policies are followed, and carry out general user access control, permission changes etcOversee daily tasks in the IT inbox, such as security alerts, updates and staff changes and carry out any follow up actionsrequiredAssistwith the setting up and decommissioning of services.ESSENTIAL CRITERIAAt least two years experience or equivalent qualification in a related support roleProven technical ICT skills (Microsoft Entra, Intune, Exchange Online & Teams administration)Ability to work to deadlinesFlexible and approachable attitudeGCSE or equivalent level qualifications preferableExcellent communication skills written and oralExperience of performing routine maintenance on IT systems to ensureoptimalperformance and security.Full / clean driving license and own transport essentialTounderstand and demonstrate our values at all timesDESIRABLE CRITERIAExperience of proactive problem resolution.Comfortable with visiting staff groups on site and providing support clinics to fix issues, provide training or guidance on how to resolve common problemsExperience of logging and tracking incidents and requests, prioritizing them based on urgency, and ensuringtimelyresolution.Able to work closely with other IT teams, such as network administrators and infrastructure managers, to ensure seamless operation and support of the IT environment.We reserve the right to close our adverts early if a successful candidate is found, so pleasesubmityour application as soon as possible.Two Saints is committed to safeguarding and safer recruitment, using pre-employment checks such as Enhanced DBS, Overseas Police Checks (whereappropriate), ReferenceChecks and CV gap querying upon appointment to the role.ABOUT USWe offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe,flexibleand reliable client led housing and support with a focus on reducing homelessness, improving health andwellbeingand building on individuals skills and resilience to break the cycle of homelessness,povertyand exclusion.We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle ofWightand Dorset.We are dedicated to safeguarding all young people and adults with our services.
We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.Werecommitted to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.TPBN1_UKTJ