Hybrid – 2 days a week from the office (London / Manchester / Glasgow / Newcastle – Hybrid) | Permanent
Linking Humans is supporting a leading global consulting organisation that is expanding its ServiceNow delivery capability. They are looking for an experienced ServiceNow Lead Technical Consultant to lead complex ServiceNow implementations and support large-scale digital transformation programmes.
This role combines technical leadership, solution delivery, and stakeholder engagement, ensuring ServiceNow implementations are delivered to a high standard while aligning with business objectives, governance frameworks, and platform best practices.
Key Responsibilities Delivery & Technical Leadership
* Lead the delivery of ServiceNow implementation projects across enterprise environments
* Guide development teams on configuration, customisation, and integrations
* Ensure solutions follow ServiceNow best practices and architectural standards
Platform Expertise
* Oversee implementation across ServiceNow modules such as ITSM, ITOM, HRSD, IRM and SPM
* Provide technical guidance on scripting, workflows, and automation
* Support integration of ServiceNow with wider enterprise systems
Stakeholder Engagement
* Act as a bridge between business stakeholders and technical teams
* Facilitate workshops to gather requirements and design solutions
Quality & Governance
* Support testing, defect resolution, and release management
* Ensure documentation, governance compliance and operational readiness
Experience & Skills
* 5+ years of experience working within the ServiceNow ecosystem
* Strong experience across modules such as ITSM, ITOM, HRSD, IRM and SPM
* Experience delivering enterprise-scale ServiceNow implementations
* Strong understanding of ITIL processes and ServiceNow delivery standards
* Experience working within Agile and traditional delivery environments
* Strong communication and stakeholder management skills
Preferred Qualifications
* ServiceNow certifications such as CSA or CIS (ITSM, HRSD, ITOM etc.)
* ITIL certification
* Experience mentoring junior consultants and supporting technical teams
* Experience delivering complex digital transformation programmes