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Care operations lead — team coaching & compliance

Harrogate
Securitas UK
Posted: 11h ago
Offer description

Job Description

Your main duties and responsibilities
* Ensure outstanding compliance and to support in achieving a minimum of “Good” in CQC inspections
* Deliver care calls in emergencies or gaps in the rota and manage on-call telephone support every other weekend.
* Under the direction of the Registered Manager, support and coach our team of Care Assistants.
* Plan, allocate and evaluate the workload of all staff
* Ensure consistent application of company policies, procedures and approved practice
* Implement induction programmes and identify and provide for on-going training needs
* To recruit, retain and effectively supervise the staff team
What qualifications and experience do you need?
* Hold, or be working towards, minimum Level 3 in Health & Social Care
* Good understanding of CQC assessment criteria for Good and Outstanding scores
* Leadership experience of service provision in the care industry
* Right to Work full-time in the UK
* UK/ EU driving licence

We take great pride in developing our team. If successful, you will have access to an outstanding support network to allow you to grow and reach your full potential.

Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.

Right at Home Harrogate are a premium quality homecare provider, supporting older people and vulnerable adults in their own homes, with the goal to keep them safe and happy at home.

If you are a reliable, organised and caring Deputy Care Manager we would love to hear from you. You will be an essential part of our team, acting as the lynchpin between our Management, Field and Office teams. You will have exceptional people leadership and communication skills to support and coach our fantastic team of Care Assistants. This role will require a great deal of flexibility and you will need to be focussed in achieving operational goals and targets.

Why should you choose us?
* Competitive salary - Up to £ 30.000/year
* A very generous performance-based bonus structure
* 20 Days holiday + Bank Holidays
* Be part of something special. Right at Home Harrogate is proud to be recognised as a Top 20 Home Care Providers Yorkshire & The Humber 2025 by homecare.co.uk and honoured as Small to Medium Business of the Year 2025 Winner, reflecting our unwavering commitment to exceptional, person-centred care and outstanding support for our team.
* Pension scheme
* Clear career progression pathway
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